Team Manager

Full-time | Brampton, ON

I'm interested

Team Manager

Full-time | Brampton, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Committed to Continuous ImprovementCommitted to Continuous Improvement
Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Process DrivenProcess Driven

Job Details

Company Description

SHIFT: Nights and/or Afternoons 

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The Team Manager cultivates an environment that promotes authentic best-in-class employee and customer experiences and is guided by our culture and mission of shipping joy and knowledge. 

Your role as a Team Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture.  You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.



  • Support and empower team to make decisions, creating a highly engaged and high performing team.
  • Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience
  • Develop internal talent; building a bench for future Distribution Centre needs.
  • Unlock full potential of employees by providing consistent, and on-going, feedback
  • Own self-development and provides continuous feedback to Director
  • Understand and follow Indigo’s core HR process – staffing, performance management, rewards and development
  • Establish effective working relationship with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge
  • Promote and optimize teamwork: clearly articulate the linkages between roles and set the context in which they work with one another
  • Identify individual development needs and work with Team Leader to develop a plan to address them
  • Participate in the recruitment process
  • Effectively conduct and deliver coaching and corrective action, as needed
  • Maintain positive relationships with Indigo employees and business partners 

Cultural Ambassador

  • Role model Indigo’s High Performance Characteristics
  • Promote a culture of engagement, fulfilling our goal to enrich the lives of our employees
  • Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Inspire a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and Indigo Distribution Centre’s mission of shipping joy and knowledge
  • Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
  • Respond to employee feedback in a timely manner ensuring that the employee remains a top priority

Goals and Objectives

  • Gain alignment with Director on specific goals and objectives for fiscal year
  • Ensure teams drive best-in-class employee engagement scores
  • Consistently meet and exceed KPI goals
  • Effectively manage operational costs
  • Hold team accountable for operational excellence
  • Ensure leadership and staff schedules are fully optimized to drive productivity, delivery, safety, cost and engagement
  • Oversee all daily operational activities of the team
  • Accountable to meet/exceed quality, delivery, cost, productivity targets
  • Motivate the team to achieve/exceed goals
  • Responsible for maintaining a safe, clean and hazard free work environment
  • Responsible for follow up based on 5S Audits/Gemba walks and Kaizen events
  • Support Team Lead to ensure payroll is completed in a timely and accurate manner
  • Handle employee relation issues, directing them appropriately and ensuring follow-up and resolution in a timely manner
  • Liaise with Director to ensure continuity of workflow, staff and productivity
  • Participate in DC Management team strategy development an continuous improvement efforts
  • Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training
  • Share best practices with the team, other departments and shifts



  • College degree preferred or equivalent job experience
  • Minimum of 5 years experience in a leadership role, leading Leaders in a supply chain environment
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Experience working in a fast paced, team based environment
  • Experience or knowledge of RF technology, an asset
  • Experience or knowledge of material handling equipment theory, an asset
  • Knowledge of general Health & Safety requirements
  • Ability to identify best practices and process improvements
  • Intermediate computer skills in MS Office Suite
  • Demonstrated problem solving and organizational skills
  • Ability to meet deadlines and work under pressure
  • Ability to work independently and in a team environment
  • Ability to multitask and prioritize work in a dynamic work environment
  • Excellent written and verbal communication skills
  • Ability to train, coach, motivate direct reports
  • Ability to apply a fair and consistent approach with all team members
  • The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Team Manager

Distribution Centre (DC)
Entry Level
Supply Chain
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