Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The Director, Store Strategy & Transformation is responsible for program and project level management of Retail store modernization projects including oversight of the Store Development portfolio (store development planning, real estate pipeline planning, the execution of new store openings, full and partial renovations, store relocations, and other store projects). This position collaborates with Indigo’s senior leadership team and business leads to ensure all store specific strategic initiative projects are executed consistently across the organization with a high degree of strategic consultancy, communication, and collaboration. As the liaison between project stakeholders, the Director will serve as advisor and problem solver, providing the process, rigor and guidance required for successful project delivery. 


  • Support formulation, implementation and execution of Indigo’s Store of the Future strategy by leading programs and projects across the organization
  • Collaborate with Real Estate to plan and manage Indigo’s Store Development program based on real estate commitments and landlord deadlines, strategic priorities and internal resources
  • Define the scope of Store Development projects with senior management based on business cases and strategic analysis
  • Implement process re-design or refinements to ensure scalability, with the goal of reducing overall project timelines
  • Support Indigo goals by executing on short to mid-term departmental goals (1 year)
  • Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly
  • Routinely provide oversight and consulting of multiple store projects to achieve a unified Store of the Future transformational vision and provide direction to others for successful completion of value add, on-time, on-budget projects
  • Oversee Indigo’s Store Development portfolio while consistently driving internal and external project delivery teams to achieve all project milestones from planning through to sustainment
  • Prioritize and manage Store Development program timelines based on competing and frequently changing priorities.
  • Develop and actively manage cross-functional communications strategy to ensure full transparency between project stakeholders including, Executive Sponsors, Business Owners, and Project Delivery Teams.
  • Manage retail construction projects from initial planning and concept design to grand opening
  • Brief and work with cross-functional project delivery teams on approved Store Development projects to establish accountabilities and schedules for all project activities / milestones
  • Develop detailed project workback plans, and schedules, while identifying risks and implementing risk mitigation plans to ensure projects remain on track
  • Circulate and track schematic package(s) to project stakeholders for approval
  • Oversee Retail Operations production of detailed Execution Schedule to ensure all cross-functional deliverables are captured in the overall Project Schedule. Communicate all milestones to the Project Delivery Team and ensure buy-ins
  • Identify and manage issues and risks jeopardizing project success through regular updates to the business owner; escalate any risks or concerns to senior management
  • Oversee tracking and provide transparency on project budgets as well as the financial aspects of the change request process.
  • Manage cross-functional change management and deficiencies resolution process
  • Establish best practices and learnings through project closeout survey / meetings with field and project delivery teams to ensure experiences gained through project be applied in future initiatives; implement any process re-designs / refinements.
  • Ensure the execution of team deliverables and adapt team priorities based on changing needs
  • Set/adhere to team budgets, as applicable
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
  • Proactively identify and anticipate customer expectations and needs
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
  • Build strong teams by attracting and developing the best talent
  • Bring out the best in others, empower and constructively stretch talent
  • Give authentic feedback on performance and potential
  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals
  • Accountable for the overall engagement, productivity, turnover and bench strength of the team
  • Supports the creation and maintenance of a talent succession plan
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to get input
  • Encourage others to freely share their point of view and be open to feedback
  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and/or the organization



  • 10+ years of demonstrated project management experience (Retail industry a plus)
  • University education or equivalent
  • Project Management Professional Certified (PMIs or similar PM certification)
  • Extensive experience in using a defined Project Management Methodology – initiating, planning, executing, controlling, and closing projects,
  • Experienced and skilled in developing and managing a project budget, estimating work effort, and organizing and coordinating project work
  • Strong analytical, customer service and relationship-building skills with attention to detail and the ability to problem-solve
  • Superior ability to garner followership, with both direct reports and via cross-functional teams
  • Highly effective relationship and stakeholder management capabilities
  • Ability to communicate effectively and lead others through change and new strategic initiatives
  • Demonstrated ability to work in a team-based environment with multiple stakeholders at different levels
  • A strong reputation as someone who seizes opportunities and takes initiative as appropriate
  • Strong thought leadership, business acumen, and influence skills to lead in a matrix working environment
  • Strong project management skills from concept to implementation
  • Advanced computer skills required in MS Office (Excel, Word, PowerPoint, Outlook, Project), Smartsheets, Dropbox, and the ability to read CAD
  • Position based in Toronto, Canada with the ability to travel with related documents, licenses, etc.

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 



Director, Store Strategy & Transformation - 6 Month Contract

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