Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

As the Category Manager, Reading, you will ensure that Indigo is the primary conduit for reading inspiration and book purchases in Canada. This role will drive profitability through strategies that inspire consumers, and curate book assortments, while reflecting a deep understanding of the customer’s evolving interests and needs. 
 

WHAT YOU’LL DO: 

• Develop, socialize and implement a category strategy, creating and enhancing customer experiences while ensuring the achievement of financial goals
• Proactively identify and anticipate customer expectations and needs
• Lead team in identifying key sales opportunities and trends to rapidly evolve the business to meet customer interests; leverage insights to inform future reading and experience strategies
• Negotiations with vendors to maximize sales and profits, and gain the best possible terms of engagement
• Actively source books that augment the customer experience and inspire customers to purchase
• Collaborate with suppliers and Indigo Press to meet customer interests where traditional publishing lags
• Strategize and execute collaboratively with Category Manager, Experience & Curation, to ensure alignment between reading and experience strategies
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
• Support end-to-end process redesign by helping remove unnecessary work and focus on work that aligns with the strategy and adds value
• Strategize collaboratively with the Planning Manager to develop financial plans that meet customer and corporate needs and support the Reading and Category Strategy
• Seek out and maintain positive vendor relationships focusing on finding new and brand-appropriate merchandise
• Partner with the Print Experience Team to develop visual merchandising standards that evolve the customer experience
• Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them
• Grow an understanding of customer Interests across the organization and deepen the businesses understanding of book customers
• Foster trust and understanding within the organization
• Give authentic feedback on performance and potential 
• Bring out the best in others, empowering and constructively stretching colleagues
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impact of their efforts and proactively engage other functions to get input
• Encourage others to share freely their point of view and be open to feedback
• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change throughout Print and the organization

WHO YOU ARE: 

• University degree, in business or related field
• 5-8 years of experience in buying and category management of specialty, book retail or publishing industry
• Proven and demonstrated leadership experience
• Customer-centric approach
• Communicates a compelling and inspiring vision and sense of core purpose
• Ability to learn and adapt to a constantly changing environment
• Comfortable handling risk and uncertainty
• Creative approach to problem solving and innovation
• Ability to understand problems and recommend solutions
• Results-driven
• Ability to lead and develop team members
• Ability to establish professional and productive relationships based on trust and integrity 
• Strong desire to learn and grow within the organization, with an understanding that development is an employee’s own responsibility

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME