Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The Analyst supports Distribution Center (DC) organization with analytics related to Freight cost and carrier performance metrics. This role also reports on DC organizational goals, KPI’s and activity through thorough and fact-based analysis.

 Key Performance Metrics

  • Review, confirm and enter invoice data in a timely manner
  • Delivery of regular internal reports as required
  • Excellence in customer service to both Internal/External Customer groups

Key Accountabilities

  • To have a superior grasp on the DC system tables, data and reporting tool functionality with the ability to develop a report and/or analysis and translate data trends.
  • Daily update of the Delivery Status of Outbound shipments
  • Maintain the carrier Outbound shipments’ Database
  • Weekly Dashboard of the carrier delivery performance
  • Weekly retrieval and conversion of Outbound shipped units data from SAP to Access
  • Prepare Monthly Operating Review deck on Total Outbound Spend for both Retail and Online, and carrier performance
  • Forecasting and reporting on shipping trends
  • Rate Comparisons and Data gathering for Special Projects
  • Prepare Annual Transportation Budget for both Retail and Online


Work Experience / Education / Certifications

  • The person in this role should have 5+ years minimum experience with business reporting
  • Experience in a distribution center working with carrier performance and rate analytics preferred
  • Dynamic Team player
  • You have a talent for meeting Key performance indicators and use your high energy and self-confidence to work with the team in a fast-paced logistics team environment.

Competencies / Skills / Attributes

  • High performers and achievers
  • You are a high performer, engaging and have good communication skills.
  • You are results orientated and have a strong willingness to learn.
  • Advanced skills in Excel, Access, Word, PowerPoint, pivot tables, functions, and macros
  • Strong problem-solving skills.
  • Ability to utilize analytical skills to identify the root cause of issues
  • Solid record of delivering results
  • Excellent written and verbal communications skills
  • Demonstrated leadership, organizational and time management skills
  • EWM and ERP experience is an asset

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Analyst, Transportation & DC Operations

Distribution Centre (DC)
Supply Chain
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