Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

As the Warehouse Supervisor, you will support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy.  Your role as a Team Leader is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results.  You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.  You are the SME for all operational processes and productivity.



  • Manage the daily operations of:
    •  DC Support area and/or
    • Put To Light or Batch Picking areas and/or
    • Inbound area and/or
    • Outbound area and/or
    • Online services and/or any other functions as assigned. 
    • Provide direction and management to all operation’s employees. 
  • Provide direction and management to all operation’s employees. 
  • Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met. 
  • Ensure adequate staffing within your area to meet the operating plan. 
  • Report to Team Manager on your area’s performance related to quality, productivity, service and cost.   


  • Engagement – Overall facility engagement scores
  • Safety – accidents within your area of responsibility
  • Quality – quality rate within your area determined through QA processes
  • Service – performance of your area against daily production plans
  • Cost – overall productivity rates within your area as compared to goals


  • Support and empower Team Members to make decisions, create a highly engaged and high performing team.
  • Role models Indigo’s High Performance Characteristics
  • Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experience
  • Works with the Team Manager to develop internal talent; building a bench for future business needs
  • Provide consistent, and on-going feedback to your team
  • Look for opportunities for self-development and provide continuous feedback to Team Manager
  • Lead by example by following all Indigo policies and procedures
  • Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality
  • Participate in annual performance appraisal with Team Manager
  • Effectively conduct and deliver disciplinary actions, as needed to your team
  • Ensure that facility cleanliness is maintained daily.
  • Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
  • Conduct a daily start up meeting with your team.  These meetings should be used to update your group on:
    • Standings on measured goals
    • Employee recognition
    • Information regarding the business
    • Upcoming events/business
  • Set reasonable and concise expectations for each member of your team.
  • Regularly recognize employees for contributions or achievements.  
  • Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledge
  • Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
  • Is an agent of change
  • Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
  • Establishes high performance peer relationships
  • Maintains and nourishes relationships with all Indigo employees and business partners
  • Remains current and communicates all changes, events and programs
  • Ensures team compliance to all corporate and departmental work policies and procedures
  • Ensures teams drive best-in-class employee engagement
  • Records and investigates all incidents/accidents and promotes a safe work environment
  • Act as a decision maker for all areas of the operation. Escalate all critical failures and/or potential customer issues to the Team Manager as they arise.  
  • Work with Team Manager to meet staffing requirements and operating plan.
  • Participate and sometimes lead projects pertaining to cost control or operations improvement.
  • Leads Operational excellence by ensuring 5S standards and ensuring execution of Indigo’s inbound and outbound processes
  • Maintains inventory management processes and inventory accountability throughout all processes
  • Set and maintain goals for your areas of responsibility.  Gains alignment with Team Manager on goals and objectives each day
  • Responsibility for the financial, service, and quality results of your areas.
  • Monitor and maintain a floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of customers. 
  • Drive productivity and staffing within your areas to meet that budget or improve upon it. 
  • Consistently meets and exceeds KPIs
  • Work cross functionally and cross shifts between all areas of the Distribution Centre to support the needs of the business



  • Experience working in a fast paced team based environment
  • Minimum of 1 year experience working in a warehouse environment
  • Minimum of 1 year experience working in a supervisory role
  • Post-secondary education or equivalent work experience
  • Experience or knowledge of RF technology
  • Warehouse management systems experience, SAP/EWM preferred
  • Experience or knowledge of material handling equipment theory
  • Ability to conduct team meetings and group trainings
  • Experience in or knowledge of Lean and Six Sigma
  • Knowledge of general Health & Safety requirements
  • Ability to identify best practices and process improvements
  • Intermediate computer skills in MS Office Suite
  • Demonstrated leadership, organizational, and time management skills
  • Ability to meet deadlines and work under pressure
  • Ability to work independently and in a team environment
  • Ability to multitask and prioritize work in a dynamic work environment
  • Excellent written and oral communication skills
  • High energy and willingness to learn
  • Ability to train, coach and motivate direct reports
  • The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built.
  • Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise.
  • Focusing efforts on achieving high-quality results consistent with the organization’s standards.
  • Ability to manage time and competing priorities effectively in a fast-paced work environment.

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Warehouse Supervisor - Days

Distribution Centre (DC)
Supply Chain
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