Product Manager - Order Management System

Full-time | Toronto, ON

I'm interested

Product Manager - Order Management System

Full-time | Toronto, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Customer InspiredCustomer Inspired
Process DrivenProcess Driven
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The Manager, Order Management System (OMS) will help shape the next generation of our Omni- OMS platform and pave the way for the future of omnichannel commerce.  This role will deliver business impact through product roadmap development and priority setting, deep understanding of customer and internal stakeholder needs, and successfully shipping releases.  The Manager partners cross-functionally with Online Operations, Retail Operations, Customer Support, Product Designers and Engineers to build and deliver high quality improvements to the customer facing e-commerce, back-end order management and fulfillment applications.


As the Manager, order management system, you will:


  • Develop and deliver the Order Management System omnichannel roadmap which includes replacing legacy technology
  • Clearly define and prioritize product challenges and opportunities, create stories in collaboration with architects, development and operations teams and manage a coherent product backlog
  • Follow agile methodology and facilitate sprint reviews, demos, sprint planning and story refinement in collaboration with agile teams
  • Create and socialize the customer and business rationale (Customer Impact & ROI business cases) for relevant product enhancements to champion and communicate the product vision
  • Bridge business and technical worlds very well, a good conceptual problem solver to articulate opportunities and solutions
  • Stay current in functional expertise and keep abreast of industry trends and emerging technologies
  • Ensure the completion of team deliverables and set/adhere to team budgets, as applicable
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
  • Proactively identify and anticipate customer expectations and needs
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
  • Challenge the status quo, consistently identify areas for improvement, diagnose issues and work towards  resolving them


  • Build strong teams by attracting and developing the best talent
  • Bring out the best in others, empower and constructively stretch talent
  • Give authentic feedback on performance and potential
  • Ensure all team members know  where they stand and have clear performance objectives aligned with Indigo and team goals
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impact of their efforts and proactively engage other functions to get input
  • Encourage others to freely share their point of view and be open to feedback
  • Accountable for the overall engagement, productivity, turnover and bench strength of the team


  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and/or the organization



  • Degree in Computer Science, Engineering, Business
  • Minimum 5 years of experience in a product management role experience working in a business / tech environment
  • Experience with Order Management Systems in a similar role is preferred
  • Experience in an Agile environment with a Product Owner or Digital Product Manager background is preferred
  • Experience in building products at scale within retail or ecommerce environments
  • Strong technical proficiency
  • Customer-focused, proactive, and results-oriented
  • Ability to think critically, to analyze and creatively solve technical or business-related problems using a deep analytical skillset
  • Exceptional communication skills, with the ability to influence project team members and business stakeholders on key project issues
  • Ability to break down and define complex problems, while managing complex cross-functional stakeholder relationships
  • Exceptional organizational and time management skills and a demonstrated ability to prioritize work in a demanding environment
  • Exceptional business acumen
  • Exceptional knowledge of current and emerging Digital and Retail technologies and how they could be applied to drive business
  • Exceptional knowledge of e-commerce, mobile, social, and multi-channel retailing trends
  • Ability to work independently and in a team environment

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or if you require an accommodation at any time during the recruitment process. 



Product Manager - Order Management System

Home Office (HO)
Mid-Senior Level
Indigo Digital
IndigoVoted one of Canada’s Top 50 Most Attractive Employers