Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

As part of the Enterprise Solutions team, the Intermediate Functional Analyst will play a key role in applying knowledge of SAP ERP, OMNI-Channel, and supply chain functional areas to produce high quality results. This role is responsible for optimizing and supporting Order-To-Cash business processes with effective, technology solutions that are consistent with industry best practices.



  • Work closely with business owners to identify and document business requirements to meet the end user’s needs
  • Understand configuration dependencies and integration points between functional modules of SAP and designs and troubleshoots in the area with this knowledge
  • Provide functional and configuration knowledge in designing solutions in various SAP Supply Chain modules (SD, LE, MM & related Master Data elements) in an IS-Retail environment, to meet business requirements
  • Enhance OMNI channel and supply chain processes by analyzing, developing, and integrating system solutions that affect retail planning, distribution, and inventory to maximize company profitability and minimize cost
  • Design, develop, maintain, and support OMNI systems resolving defects, performing root cause analysis, solving problems, and testing/validating functionality
  • Provide alternative solutions based on best practices and SAP functionality
  • Work with developers to develop comprehensive Business Requirements and Technical Requirements documents
  • Development of functional specification documentation for the development of applications and configuration
  • Perform SAP configuration and unit/functional testing, for required applications
  • Provide production support as needed, with problem resolution and escalation where necessary (on-call support is required)
  • Project rollout planning for production releases
  • Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
  • Proactively identify and anticipate customer expectations and needs
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues, and working to resolve them
  • Ensure the delivery of high-quality testing services and products
  • Design, develop, implement, and execute test plans, test cases and test procedures using manual and automated processes
  • Report and evaluate defects and issues using a defect tracking system


  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to get input
  • Encourage others to freely share their point of view and be open to feedback


  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization



  • Computer Science, Engineering, or related degree, with formal training in the areas of supply chain and ERP systems
  • Minimum 3 years work experience with SAP ERP (R/3, ECC6) system and related technologies
  • Experience with at least one complete SAP life cycle implementations
  • Knowledge of software development life cycle
  • Excellent analytical/problem solving and English oral/written communication skills
  • Ability to focus and willingness to multi-task and assess priorities while meeting the timelines.
  • Desire to fulfill business requirements using as much standard functionality as possible.
  • Self-driven and willingness to investigate.
  • Strong attention to detail and organizational skills
  • Experience in testing and production delivery
  • Experienced in functional and technical specification development
  • Experienced in troubleshooting and resolving SAP functional problems
  • Experienced in troubleshooting integration problems when SAP is integrating with other IT systems
  • Experience in working in a 24x7 support environment
  • Excellent customer facing skills in terms of managing expectations and resolving issues
  • Experience with Task Management and Time Management skills
  • Ability to examine system support problems and correct or re-assign for resolution
  • Ability to work successfully in a dynamic, fast-paced culture
  • Self-motivated and can work independently
  • Strong knowledge of Retail business processes (finance, retail, procurement, logistics, master data)
  • Minimum of 3 years SAP Functional experience including at least 1 end to end implementation, representing SD module
  • Hands-on configuration experience in areas of SD, LE, MM (asset), WM/EWM (asset) and all related Master Data elements.
  • Hands-on configuration experience in Sales Document types, Billing, Outputs, SD pricing procedures and Account Determination.
  • Hands-on design and support experience in IDocs (for EDI or special function purposes) including common message types like orders, acknowledgements and ASNs.
  • Hands-on experience in designing and troubleshooting interfacing systems
  • Knowledgeable in main table relationships and SQ01 queries to be able to respond to reporting requirements quickly.
  • Experienced in Article Master, Partner functions, and Condition Technique.
  • Knowledge of integration with the following modules: WM/EWM, FI/CO, MM
  • Must have good understanding of supply chain planning practices
  • Experience with MM is an asset
  • Experience with SAP IS-Retail is an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 



Functional Analyst - SAP SD

Home Office (HO)
Mid-Senior Level
Information Technology
IndigoVoted one of Canada’s Top 50 Most Attractive Employers