IT Support Specialist - 12 Month Contract

Contract | Toronto, ON

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IT Support Specialist - 12 Month Contract

Contract | Toronto, ON

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Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Customer InspiredCustomer Inspired
EngagedEngaged
AgileAgile
Transparent and Open to FeedbackTransparent and Open to Feedback
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The IT Support Specialist is responsible for the installation, configuration, and ongoing Home Office and Store support for PC/laptop/Apple hardware/POS software and related devices.  

WHAT YOU’LL DO: 

  • Provide timely intermediate to advanced end-user hardware and software support for both Home Office and Stores 
  • Prepare and maintain all department documentation, which includes inventory and asset management 
  • Perform troubleshooting to determine and resolve the root cause of all hardware/software issues 
  • Perform moves, adds, and changes for computer equipment when required 
  • Responsible for creating and updating all corporate images for both home office and stores devices 
  • Responsible for all IT hardware staging and builds for Retail Projects 
  • Setup of new users’ desktops and/or laptops 
  • Manage and deploy the roll-out of all hardware refreshes/upgrades 
  • Ensure all incidents are properly logged and resolved within Cherwell as per the predetermined OLA’s and SLA’s 
  • Make hardware and software recommendations (Technology Road Maps) 
  • Provide end-user support for all mobile devices 
  • Manage all IT vendors that are working on behalf of IT; this includes, but is not limited to 
    • Ensuring communicated timelines and schedules are being met 
    • Ensuring the vendor pricing is controlled, and 
    • Ensuring that the vendors are performing to Indigo’s expectations 
  • Support the execution of projects on an as needed basis 
  • Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes 
  • Proactively identify and anticipate customer expectations and needs 
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers 
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
  • Model Indigo’s beliefs and convey a positive image in everything you do 
  • Celebrate diversity of thought and have an open mindset 
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
  • Embrace, champion and influence change through your team and/or the organization 

Qualifications

WHO YOU ARE: 

  • University or College degree in Computing Science or related field 
  • Minimum of 3 years experience with an IT support position in a retail environment 
  • A+ Certification is required 
  • High level of professionalism in conduct and in communication 
  • Strong interpersonal skills with the ability to lead and influence peer groups  
  • Excellent written and verbal communication skills 
  • Demonstrable track record of communicating with and managing expectations of customers and stakeholders 
  • High degree of proficiency in Microsoft Office tools 
  • Strong troubleshooting skills 
  • Readiness to work flexible hours as required 
  • Ability to multi-task and prioritize work 
  • Strong analytical and problem solving skills 
  • Excellent team player 

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME

Indigo

IT Support Specialist - 12 Month Contract

Home Office (HO)
Full-time
Associate
Information Technology
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