HR Manager, Home Office

Full-time | Toronto, ON

I'm interested

HR Manager, Home Office

Full-time | Toronto, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Customer InspiredCustomer Inspired
Process DrivenProcess Driven
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

As a strategic business partner to the Home Office client group, the Manager, Human Resources supports the achievement of brand and financial goals by influencing and advising how to maximize our greatest asset, our people. The HRM is an ambassador of people management practices and a driver of change who leverages their influence and partnership skills to enhance Indigo’s high-performance culture.



  • Effectively balance business partner responsibility with employee advocacy, and build a positive employee relations culture and work environment
  • Use sound judgement, people and business acumen and practical experience to support the development and implementation of initiatives such as organizational design, change and communication strategies
  • Play a leadership role to recognize barriers to success and drive proactive solutions that support building a high-performance environment with a focus on coaching and mentoring leaders, performance consulting and guidance on building a talent pipeline for high impact people to be successful
  • Coach leaders on strategy development to retain and develop high performance employees through Talent Management practices
  • Recommend creative solutions to complex situations that you may not have encountered before – even if it goes against the grain
  • Create an environment where employees can freely and openly express their ideas, opinions, and beliefs
  • Set the example for others by voicing their opinion, contrary or otherwise
  • Value and demonstrate a commitment to diversity and inclusion; address all diversity matters appropriately and escalate to senior leaders
  • Establish annual goals and priorities by diagnosing client needs, influencing the direction for new or revised Talent programs, services or workflows based on the department’s long terms strategy
  • Build high trust and impactful relationships with employees and leaders at all levels
  • Act as a change agent, leader and culture steward
  • Directly handle sensitive/complex matters and support the VP, HR in providing support to HO & ISDC Senior Leaders
  • Leads the development and implementation of legislative compliance including policy development
  • Lead HR partners to provide consistency of HR policy and program approach across all areas of Indigo operating units, as appropriate
  • Maintain knowledge of industry trends and make recommendations to HR Senior Leadership for improvement of organization’s HR policies, procedures and practices ensuring regulatory compliance
  • Support the implementation, execution, and post-program support of HO initiatives/programs throughout the fiscal year


  • Build strong teams by attracting and developing the best talent
  • Bring out the best in others, empower and constructively stretch talent
  • Give authentic feedback on performance and potential
  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Help others see the impacts of their efforts and proactively engage other functions to get input
  • Ensures all work stream team members are provided with clear performance objectives that are aligned with Indigo Functional and Departmental goals
  • Communicate appropriate context, standards and prescribed limits for work stream team members


  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and/or the organization



  • Experience working as a strategic Senior Business Partner to leaders and employees at all levels
  • Ability to lead, develop and drive multiple, competing and strategic priorities
  • Someone who thrives on change in a fast paced, high growth and complex environment
  • Passionate about coaching leaders through hands on and strategic input, discernment, and advice
  • Strong leadership, relationship development and influencing skills
  • Comfortable presenting complex business issues to leaders and executives in a clear and compelling manner
  • Highly motivated self-starter, requiring little direction
  • Strong analytical skills and an ability to problem solve complex issues with resourcefulness and creativity as required
  • Knowledge of relevant employment and workplace legislation
  • HR Designation preferred
  • Ability to travel to DC locations in Brampton

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or if you require an accommodation at any time during the recruitment process. 



HR Manager, Home Office

Home Office (HO)
Mid-Senior Level
Human Resources