Intern, Drop Ship Operations - 4 Month Contract

Contract | Toronto, ON

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Intern, Drop Ship Operations - 4 Month Contract

Contract | Toronto, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Customer InspiredCustomer Inspired
Transparent and Open to FeedbackTransparent and Open to Feedback
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


The Intern, Drop Ship Operations is responsible for onboarding Drop Ship vendors and educating them to drive adherence to program requirements and the vendor guide. The intern will identify vendor performance and compliance issues and ensure the vendor meets mutually agreed upon SLAs and performance metrics. The Intern works collaboratively with the cross-functional teams of Drop Ship, EDI, Supply Chain and Logistics to provide clear, consistent communication and direction to vendors in a high growth e-Commerce retailer environment.  

  • Partner with cross-functional groups and external partners to activate and onboard drop ship vendors
  • Support drop ship vendors through onboarding process, maintaining an efficient vendor on-boarding workflow 
  • Work closely with the EDI team to manage and maintain daily drop ship feeds which include inventory (EDI 846), orders (EDI 850), POA (purchase order acknowledgment, EDI 855), ASN (advanced ship notification, EDI 856), invoice (EDI 810) document flow and issue resolution  
  • Monitor daily 846 (inventory) errors and reach out to vendors for immediate resolution 
  • Monitor/research/troubleshoot daily EDI transactions errors and communicate with the internal teams and/or vendors to resolve issues quickly  
  • Act as ongoing logistics support for drop ship vendors 
  • Support ODC drop ship returns process  
  • Complete weekly, monthly drop ship reporting as required 
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily 
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
  • Help others see the impacts of their efforts and proactively engage other functions to get input 
  • Model Indigo’s beliefs and convey a positive image in everything you do 
  • Celebrate diversity of thought and have an open mindset 
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
  • Embrace, champion and influence change through your team and/or the organization 



  • Bachelor’s degree in a related field 
  • Experience with SAP, specific but not limited to order processing, master data, and operational reporting 
  • Experience with EDI  
  • Strong Excel skills required 
  • Inbound receiving, inventory management knowledge
  • Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external 
  • Self-motivated, with the ability to work on multiple tasks in a fast-paced environment 
  • Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment 
  • Models a passion for the business as well as demonstrates a proactive and solution orientated style 
  • Analytical, with strong problem-solving abilities and creative resolution skills 

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or if you require an accommodation at any time during the recruitment process. 



Intern, Drop Ship Operations - 4 Month Contract

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