DC Team Lead (Online Distribution Centre) - Afternoon shift

Full-time | Brampton, ON

I'm interested

DC Team Lead (Online Distribution Centre) - Afternoon shift

Full-time | Brampton, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Customer Inspired, Mission DrivenCustomer Inspired, Mission Driven
Committed to Continuous ImprovementCommitted to Continuous Improvement
Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Process DrivenProcess Driven

Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


  • Responsible for employee relation matters of a team and is expected to continually improve the efficiency of the operation through effective use of people, systems and equipment while
    meeting and exceeding customer expectations.

  • Support team managers in day to day operational tasks and overall business needs throughout both Online/Retail DC's.

Key Performance Metrics

  • Meets department specific goals and KPI targets.

  • Promotes team spirit and operational effectiveness to meet and exceed positive employee engagement results
  • Complies with all Health & Safety policies and procedures.

Key Accountabilities


  • Organizes the work load, identifies priorities and ensures high quality of work.

  • Accountable for meeting on time delivery and reducing cost per unit.

  • Remains current and communicates all changes, events and programs.

  • Ensures team compliance to all corporate and departmental work policies and procedures.

  • Effectively resolves operational challenges to achieve specified productivity and operational targets. Escalates matters to Team Managers, as needed.

  • Assists Team Manager in completing necessary shift and productivity reports.

  • Sustains outcome of Kaizen events.

  • Participates and contributes in meetings, as required.

  • Demonstrates safety awareness in the work environment.

  • Ensures health & safety guidelines are followed by all team members.

  • Participates in the monthly health & safety audits.

  • Responsible for recording and investigating all incidents/accidents and promotes a safe work environment.



  • Acts as a team builder and creates environments to sustain highly motivated team.

  • Participates in the recruitment process and leads employee training and development.

  • Assists Team Manager in day to day workload planning and staffing requirements.

  • Proactively acquires information to develop new skills to improve job performance.

  • Actively participates in the implementation of any operational changes.

  • Leads by example by following all Indigo policies and procedures.

  • Works in a team environment, communicates effectively with all levels of personnel while maintaining adequate level of confidentiality.

  • Provides ongoing feedback and daily performance coaching to team members.

  • Participates in annual performance appraisals with team managers.

  • Effectively conducts and delivers disciplinary actions, as needed.


  • Establishes high performance peer relationships.

  • Maintains and nourishes relationships with all Indigo employees and business partners.

  • Creates an environment of a motivated team.



  • Understands/demonstrates in a manner that promotes, and is aligned with, Indigo's Mission, Vision, Beliefs and DC Team Norms.

  • Actively promotes a culture of a safe work environment.


Reports to: Team Manager

Manager once Removed (MOR):
Department Manager

Key Relationships


  • Interfaces and builds relationships with: Department Managers, Team Managers, Team Leads, Team Members, and other Indigo business units.



  • Vendors, temporary staffing agencies and carriers.





Work Experience / Education / Certifications

  • Experience working in a fast paced team based environment

  • Minimum of 5 years experience working in a warehouse environment

  • Minimum of 2 years experience working in a supervisory role

  • Hands on experience with RF technology

  • Warehouse management systems experience (SAP)

  • Theory training on material handling equipment

  • Ability to conduct team meetings and group trainings

  • Experience in or knowledge of Lean and Six Sigma

  • Knowledge of general Health & Safety requirements

  • Be able to identify best practices and process improvements

  • Competencies / Skills / Attributes

  • Intermediate computer skills in MS Office Suite

  • Demonstrated problem solving and organizational skills

  • Ability to meet deadlines and work under pressure

  • Ability to work independently and in a team environment

  • Ability to multitask and prioritize work in a dynamic work environment

  • Excellent written and verbal communication skills

  • High energy and willingness to learn

  • Ability to train, coach and motivate direct reports

  • Be able to apply a fair and consistent approach with all team members

  • Must be available to work weekends as needed



Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



DC Team Lead (Online Distribution Centre) - Afternoon shift

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