General Manager - The Core

Full-time | Calgary, AB

I'm interested

General Manager - The Core

Full-time | Calgary, AB


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Continuous ImprovementContinuous Improvement
Customer InspiredCustomer Inspired
Process DrivenProcess Driven

Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


  • Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed 
  • Provide critical leadership for Customer Experience Managers and Customer Experience Representatives 
  • Develop the overall vision, business plan and sales objectives of the store.
  • Influence stakeholders and build lasting relationships based on trust, integrity and respect
  • Attract, hire, retain and develop talented and passionate employees and develop succession plans
  • Maintain performance management records and ensure fairness and consistency of approach and administration
  • Accountable to the Regional Director for the profitability of the store
  • Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
  • Launch and evaluate new programs and initiatives that impact business performance
  • Ensure the store is well-run, well-merchandised and well-staffed
  • Maintain performance management records 
  • Engage and inspire our customers on the floor
  • Leverage our product to tell stories
  • Add joy to our customers’ lives
  • Curate specific product collections for each customer you meet



  • 5+ year of management or leadership experience with demonstrable skills and success in leading and developing others
  • 5+ years of retail or services sector experience
  • Proven track record of achieving sales and performance targets 
  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



General Manager - The Core

Mid-Senior Level
TD Square Indigospirit
Customer Service