Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Vice President of Digital Product & UX/UI will directly lead the Digital Product and Design teams and cross-functionally inspire on Indigo’s journey of massive digital transformation. This person is responsible for creating the end-to-end Digital vision and product roadmap fully bringing to life digitally Indigo’s vision of being a Living with Intention company. This role is responsible for the product roadmap, UX/UI design, research, experimentation, personalization, and technical copywriting to achieve a best-in-class customer experience to achieve exponential sales and profitability growth both directly in e-commerce and through omni-channel digital touchpoints.  The Vice President of Digital Product & UX/UI will also support the organization cross-functionally in the evolution of a digital-first culture to rapidly evolve to providing Indigo customers a seamless and joyful experience. 

WHAT YOU’LL DO: 

Strategic 

• Lead Digital Transformation of e-commerce site and digital omni-channel touchpoints 
• Lead vision and strategy for the Product Roadmap 
• Maintain a deep understanding of market and digital trends and drive innovation to always be best-in-class 
• Lead a culture shift, within Digital and cross-functionally, towards enhanced analytics and an experimentation mindset 
• Support the Indigo strategy by developing mid to long-term departmental and team plans (1-2 years) 
• Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly 
• Champion the role of Digital Product organizationally solving on behalf of the customer 

Functional 

• Work with internal and external teams to execute the digital re-platform 
• Lead the Product teams to constantly be innovating on behalf of the Indigo customers 
• Lead the Design teams to bring to life simple and inspiring customer experience 
• Ensure all digital touchpoints meet or exceed accessibility requirements 
• Define Product Objectives and measure all relevant Key Results  
• Seek out and partner for customer and market research to identify top solutions to exceed customers’ needs  
• Innovate and implement a ‘digital happy place’ for Indigo customers within all phygital touch points 
• Implement a culture and functionality for deep testing using enhanced analytics 
• Ensure the execution of team deliverables and adapt team priorities based on changing needs 
• Set/adhere to team budgets, as applicable 
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes 
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers 
• Proactively identify and anticipate customer expectations and needs 
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them 

People 

• Build strong teams by attracting and developing the best talent 
• Bring out the best in others, empower and constructively stretch talent 
• Give authentic feedback on performance and potential 
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals 
• Accountable for the overall engagement, productivity, turnover and bench strength of the team 
• Responsible for the creation and maintenance of a talent succession plan 
• Collaborate with others to drive flexible and iterative solutions, quickly and easily 
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
• Help others see the impacts of their efforts and proactively engage other functions to get input 
• Encourage others to freely share their point of view and be open to feedback 

Cultural 

• Model Indigo’s beliefs and convey a positive image in everything you do 
• Celebrate diversity of thought and have an open mindset 
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
• Embrace, champion and influence change through your team and/or the organization 

WHO YOU ARE: 

• 12+ years leading Digital Product and Design Teams  
• Experience with omni-channel major retailers 
• Experience with a re-platform or significant modernization work 
• Bachelor's and/or Master's degree in Computer Science or Engineering or Business  
• Highest level of people leadership and change management skill-set 
• Demonstrated ability to develop effective and collaborative relationships across the organization in pursuit of corporate goals 
• Ability to create partnerships and influence outcomes, utilizing effective communication skills  
• Customer obsessed 
• Creative thinker  
• Collaborative, transparent, and inspiring leader 

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME