Digital Product Operations Manager

Full-time | Toronto, ON

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Digital Product Operations Manager

Full-time | Toronto, ON

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Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Customer InspiredCustomer Inspired
AgileAgile
Process DrivenProcess Driven
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

WHAT YOU’LL DO: 

The Digital Product Operations Manager leads the creation and implementation of a best-in-class product information and decision support experience for customers that visit and shop indigo.ca. This role oversees the product on-boarding process and strategy, to seamlessly enrich online article information, enhance decision support for our customers and SEO, driving sales at the lowest possible end-to-end process cost. The Manager will lead a team of digital product onboarders ensuring site content delivers  to the needs of the business, produces a best in class customer experience on time and within budget. 

  • Oversee the development and implementation of company-wide data governance and data management strategies while chairing the Data Governance Council  
  • Create, define, oversee and support all processes from content acquisition to content management and publication/syndication for product data 
  • Stay up-to-date on the competitive landscape and best practices for customer-centric article information and presentation 
  • Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly
  • Collaborate with cross-functional partners to address and continuously improve the customer experience across Indigo.ca  
  • Manage the day-to-day activities of the product onboarding team 
  • Identify critical data elements for departments across Indigo 
  • Find, document and define solutions to product information issues 
  • Assess rich content publication provided by third-party content aggregators 
  • Cleanse and normalize new product information 
  • Ensure the execution of team deliverables and adapt priorities based on changing needs 
  • Manage the product studio ensuring all necessary content is delivered on time, on budget and aligned with style guide 
  • Build strong teams by attracting and developing the best talent 
  • Bring out the best in others, empower and constructively stretch talent 
  • Give authentic feedback on performance and potential 
  • Accountable for the engagement, productivity, turnover and bench strength of the team 
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
  • Encourage others to freely share their point of view and be open to feedback 
  • Model Indigo’s beliefs and convey a positive image in everything you do 
  • Celebrate diversity of thought and have an open mindset 
  • Foster a culture of continual learning, taking risks without the fear of making mistakes 
  • Embrace, champion and influence change through your team and/or the organization 

Qualifications

WHO YOU ARE: 

  • University degree in Engineering, Computer Science, Business or a related degree program 
  • 5+ years of progressive retail experience (preferably eCommerce) with minimum 3 years people management accountability 
  • Understanding of site design principles, taxonomy, browse path, item page enrichment 
  • Working knowledge of site analytics and mechanics, SEO 
  • High level of attention to details, ability to multi-task and manage their own priorities and deadlines. 
  • Known for building strong, collaborative relationships  
  • Obsessed with creating a world-class experience for customers 
  • Influential, with a proven ability to create meaningful change 
  • Digital product enrichment thought leadership 
  • Knowledge and experience in building search-optimized product content 
  • Strong aptitude to learn new software and complex technical concepts  
  • Creative problem-solver 
  • Excellent communication and presentation skills  

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

Indigo

Digital Product Operations Manager

Home Office
Full-time
Mid-Senior Level
Marketing
Apply