Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

WHAT YOU’LL DO: 

The Digital Product Operations Manager leads the creation and implementation of a best-in-class product information and decision support experience for customers that visit and shop indigo.ca. This role oversees the product on-boarding process and strategy, to seamlessly enrich online article information, enhance decision support for our customers and SEO, driving sales at the lowest possible end-to-end process cost. The Manager will lead a team of digital product onboarders ensuring site content delivers  to the needs of the business, produces a best in class customer experience on time and within budget. 

• Oversee the development and implementation of company-wide data governance and data management strategies while chairing the Data Governance Council  
• Create, define, oversee and support all processes from content acquisition to content management and publication/syndication for product data 
• Stay up-to-date on the competitive landscape and best practices for customer-centric article information and presentation 
• Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly
• Collaborate with cross-functional partners to address and continuously improve the customer experience across Indigo.ca  
• Manage the day-to-day activities of the product onboarding team 
• Identify critical data elements for departments across Indigo 
• Find, document and define solutions to product information issues 
• Assess rich content publication provided by third-party content aggregators 
• Cleanse and normalize new product information 
• Ensure the execution of team deliverables and adapt priorities based on changing needs 
• Manage the product studio ensuring all necessary content is delivered on time, on budget and aligned with style guide 
• Build strong teams by attracting and developing the best talent 
• Bring out the best in others, empower and constructively stretch talent 
• Give authentic feedback on performance and potential 
• Accountable for the engagement, productivity, turnover and bench strength of the team 
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
• Encourage others to freely share their point of view and be open to feedback 
• Model Indigo’s beliefs and convey a positive image in everything you do 
• Celebrate diversity of thought and have an open mindset 
• Foster a culture of continual learning, taking risks without the fear of making mistakes 
• Embrace, champion and influence change through your team and/or the organization 

WHO YOU ARE: 

• University degree in Engineering, Computer Science, Business or a related degree program 
• 5+ years of progressive retail experience (preferably eCommerce) with minimum 3 years people management accountability 
• Understanding of site design principles, taxonomy, browse path, item page enrichment 
• Working knowledge of site analytics and mechanics, SEO 
• High level of attention to details, ability to multi-task and manage their own priorities and deadlines. 
• Known for building strong, collaborative relationships  
• Obsessed with creating a world-class experience for customers 
• Influential, with a proven ability to create meaningful change 
• Digital product enrichment thought leadership 
• Knowledge and experience in building search-optimized product content 
• Strong aptitude to learn new software and complex technical concepts  
• Creative problem-solver 
• Excellent communication and presentation skills  

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME