Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


  • Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed 
  • Provide critical leadership for Customer Experience Managers and Customer Experience Representatives 
  • Develop the overall vision, business plan and sales objectives of the store.
  • Influence stakeholders and build lasting relationships based on trust, integrity and respect
  • Attract, hire, retain and develop talented and passionate employees and develop succession plans
  • Maintain performance management records and ensure fairness and consistency of approach and administration
  • Accountable to the Regional Director for the profitability of the store
  • Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
  • Launch and evaluate new programs and initiatives that impact business performance
  • Ensure the store is well-run, well-merchandised and well-staffed
  • Maintain performance management records 
  • Engage and inspire our customers on the floor
  • Leverage our product to tell stories
  • Add joy to our customers’ lives
  • Curate specific product collections for each customer you meet



  • 5+ year of management or leadership experience with demonstrable skills and success in leading and developing others
  • 5+ years of retail or services sector experience
  • Proven track record of achieving sales and performance targets 
  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



General Manager - Chapters Ajax

Mid-Senior Level
Ajax Durham Centre
Customer Service