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Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The Director, Corporate Communications is responsible for managing Indigo’s corporate reputation through a mix of internal and external communication strategies. This role leads proactive, accurate and meaningful conversation regarding Indigo and its operations. 

WHAT YOU’LL DO: 

Strategic 

  • Develop and implement an integrated corporate communications strategy for the organization that builds and maintains Indigo’s positive corporate brand and reputation 
  • Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly 
  • Develop and manage media business relationships and co-promotions to support Indigo’s positioning strategy 

Functional 

  • Deliver internal and external communications strategy across all channels 
  • External Comms: Develop and continually refresh an annual external corporate communication strategy and plan for key business and HR initiatives through numerous channels including digital, print, email, interactive, video and others that may not yet be in use 
  • Internal Comms: Develop and continually refresh an annual internal communication strategy and plan for key business and HR initiatives through numerous channels including digital, print, email, intranet, interactive, video and others that may not yet be in use. 
  • Support crisis communications, issues management and messaging  
  • Craft press releases, talking-points and other media materials 
  • Partner with internal subject matter experts to write and edit high-impact, on-brand communication content 
  • Acts as corporate spokesperson and responds to members of the media in a timely manner 
  • Develops and maintains positive professional relationships with various members of the media 
  • Secure media interviews with key Indigo stakeholders 
  • Assists executive leadership in developing presentations, speeches, and other important corporate messages 
  • Bring a best practice perspective to Indigo’s communication practices 
  • Set/adhere to team budgets, as applicable 
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes 
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers 
  • Proactively identify and anticipate customer expectations and needs 
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them 

People 

  • Collaborate with others to drive flexible and iterative solutions, quickly and easily 
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
  • Help others see the impacts of their efforts and proactively engage other functions to get input 
  • Encourage others to freely share their point of view and be open to feedback 

Cultural 

  • Model Indigo’s beliefs and convey a positive image in everything you do 
  • Celebrate diversity of thought and have an open mindset 
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
  • Embrace, champion and influence change through your team and/or the organization 

Qualifications

WHO YOU ARE: 

  • 5+ years in a communications function with a focus on communications that inspire people 
  • Bachelor’s degree in Communications, Journalism, English/Writing, or a related discipline 
  • Portfolio that confirms strong writing skills; impeccable proofreading skills; proven ability to leverage print, digital, and video mediums to support communication goals; aesthetic and creative flare 
  • Strong understanding of the Canadian media landscape, traditional and social media 
  • Complete comfort level with working “the entire communications vertical” – from strategy development, to content creation, to implementation coordination and administration 
  • Excellent written and verbal communication skills; excellent ability to craft messaging to reach and engage diverse audiences 
  • Strong understanding of brand positioning implications, with a professional and polished approach 
  • Strong existing relationships with key media and social influencers 
  • Excellent judgment regarding what is newsworthy and promotable, and how to position news as relevant to the media and their audience 
  • Experience managing content on a corporate intranet 
  • Relationship-building skills that influence thinking and outcomes through professional credibility 
  • Ability to effectively manage multiple time-sensitive projects with grace  
  • Ability to work with and within cross-functional teams to manage work-load and meet deadlines  
  • High attention to detail and strong organizational skills 
  • Hands-on experience with Microsoft suite and SharePoint 
  • Bilingualism (French) an asset 

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

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Corporate Communications Director - 12 Month Contract

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