Producer, Creative Services

Full-time | Toronto, ON

I'm interested

Producer, Creative Services

Full-time | Toronto, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Customer InspiredCustomer Inspired
Process DrivenProcess Driven
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


The Producer, Creative Services is responsible for the planning, execution and management of a range of Indigo’s creative projects. This role will work closely with creative studio partners and cross functional business units to ensure the Indigo brand is strong and cohesive, and will set and maintain the bar for creativity at a level that is amongst the top tier within the retail e-commerce industry. 

  • Define project scope, timelines and workflow 
  • Communicate the vision and mission of projects to internal team members and clients 
  • Manage project quality, budgets and schedules 
  • Work collaboratively with creative lead assign projects and manage team resources 
  • Plan, coordinate and guide the Creative Team on the completion of tasks 
  • Ensure key brands, priority product and product features are briefed in with clarity from merchants, to ensure optimal and effective creative execution 
  • Lead daily/weekly internal status meetings to ensure workflow is on schedule 
  • Control and build timelines into the workflow process to allow for revisions and modifications 
  • Coordinate the approval, preparation and distribution of all final assets  
  • Continually search for ways to enhance the process effectiveness  
  • Support Creative Director in defining creative processes to effectively deliver quality creative in fast paced environment 
  • Consider timelines and design needs and communicates to other departments  
  • Keep track of new updates and design, communicating changes within projects as needed 
  • Collaboratively build and develop strategic solutions with the Creative Senior Leaders and internal teams  
  • Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes 
  • Proactively identify and anticipate customer expectations and needs 
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers 
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them 
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily 
  • Help others see the impacts of their efforts and proactively engage other functions to get input 
  • Encourage others to freely share their point of view and be open to feedback 
  • Model Indigo’s beliefs and convey a positive image in everything you do  
  • Celebrate diversity of thought and have an open mindset 
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
  • Embrace, champion and influence change through your team and/or the organization 



  • College diploma or university degree in a similar or related field 
  • At least 5 years’ experience in a similar, project management role, preferably in retail lifestyle cross category business 
  • PMP certification considered a strong asset 
  • Knowledge of Adobe CC software 
  • Demonstrated ability to solve complex problems efficiently 
  • Strong time management skills with a proven ability to focus on priorities, juggle multiple tasks and meet deadlines 
  • Knowledge of digital products and workflow 
  • Impeccable attention to detail and highly organized 
  • Self-motivated and proactive 
  • Excellent communication skills 
  • Expert ability to manage multiple projects simultaneously 
  • Responsible and capable of meeting tight deadlines 
  • Creative and innovative approach to problem solving 
  • Desire for continual improvement  
  • Hands-on approach 
  • Enjoy working in a collaborative environment 
  • Passion for quality design and innovation 
  • Strong verbal, analytical and interpersonal skills 
  • Design or development background an asset 

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Producer, Creative Services

Home Office
Mid-Senior Level