Contracts and Vendor Relations Manager - 12 Month Contract

Contract | Toronto, ON

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Contracts and Vendor Relations Manager - 12 Month Contract

Contract | Toronto, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Customer InspiredCustomer Inspired
Process DrivenProcess Driven
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


The Contracts & Vendor Relations Manager is accountable for streamlining the vendor onboarding process for merchandise vendors. This role is an expert in negotiating optimal commercial terms with vendor partners and will lead improvement efforts with respect to the vendor onboarding experience.  The Manager works collaboratively with cross-functional teams including General Merchandising, Legal and Supply Chain to provide clear, consistent communication and direction to vendors in a high growth, fast-paced retail environment.   

  • Partner with merchants and cross-functional teams to negotiate commercial terms to complete new vendor onboarding  
  • Ensure timely review and approval of any variations in onboarding terms; provide recommendations and negotiate commercial terms directly with the vendor 
  • Liaise with Legal and VP Procurement as needed 
  • Develop and maintain a communication platform to provide critical information to stakeholders 
  • Create and maintain relationships with vendors 
  • Provide coaching and feedback to key stakeholders related to negotiation strategy and execution 
  • Work closely with the Vendor Onboarding team to manage and maintain an efficient vendor on-boarding workflow, and issue resolution 
  • Identify opportunities for vendor onboarding process improvement, make recommendations accordingly and drive respective initiatives; this includes internal processes, RASI refinement, and evaluation of external tools 
  • Deliver a seamless end-to-end vendor onboarding process  
  • Complete weekly, monthly, quarterly, and annual reporting on Key Performance Metrics (listed above) as required 
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily 
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
  • Help others see the impacts of their efforts and proactively engage other functions to get input 
  • Encourage others to freely share their point of view and be open to feedback 
  • Model Indigo’s beliefs and convey a positive image in everything you do 
  • Celebrate diversity of thought and have an open mindset 
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
  • Embrace, champion and influence change through your team and/or the organization 



  • Degree in business, economics, or related field 
  • Advanced degree or certification in law, negotiations or business considered an asset 
  • 5+ years’ experience in leading negotiations with vendors, suppliers, or other outside parties 
  • 3+ years’ experience working in procurement, sourcing, or in-house counsel  
  • Team player that thrives in a collaborative environment 
  • Able to influence internal and external stakeholders 
  • Expert negotiator with demonstrated history of improving deal value 
  • Strong understanding of key legal and commercial contract terms 
  • Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external 
  • Self-motivated, with the ability to work on multiple projects in a fast-paced environment 
  • Leads by example and models a passion for the business as well as demonstrates a proactive and solution orientated style 
  • Highly analytical

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Contracts and Vendor Relations Manager - 12 Month Contract

Home Office
Mid-Senior Level