Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy.  Your role as a Team Leader is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo beliefs and are a leader that sets examples for your team to follow.  You are the SME for all operational processes and productivity.


  • Manage the daily operations of:

    • DC Support area and/or

    • Put to Light or Batch Picking areas and/or

    • Inbound area and/or

    • Outbound area and/or

    • Online services and/or any other functions as assigned. 

  • Provide direction and management to all operation’s employees. 

  • Execute the daily operating plan for the facility while insuring inventory accuracy, quality, and productivity goals are being met. 

  • Insure adequate staffing within your area to meet the operating plan. 

  • Report to Team Manager on your area’s performance related to quality, productivity, service and cost.   


•    Engagement – Overall facility engagement scores

•    Safety – accidents within your area of responsibility

•    Quality – quality rate within your area determined through QA processes

•    Service – performance of your area against daily production plans

•    Cost – overall productivity rates within your area as compared to goals



  • Support and empower Team embers to make decisions, create a highly engaged and high performing team.
  • Role models Indigo’s High Performance Characteristics

  • Participate in the recruiting and developing a high-performing team that is accountable for creating a best in-class employee experience

  • Works with the Team manager to develop internal talent; building a bench for future business needs

  • Provide consistent, and on-going feedback to your team

  • Look for opportunities for self-development and provide continuous feedback to Team Manager

  • Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality

  • Participate in annual performance appraisal with Team Manager

  • Effectively conduct and deliver disciplinary actions, as needed to your team

  • Ensure that facility cleanliness is maintained daily

  • Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.

  • Conduct a daily start up meeting with your team. These meetings should be used to update your group on:

    • Standings on measured goals

    • Employee recognition

    • Information regarding the business

    • Upcoming events/business

  • Set reasonable and concise expectations for each member of your team.
  • Regularly recognize employees for contributions or achievements.   

  • Cultivates an environment of  trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work

  • Inspires a customer-centric culture  bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and  knowledge

  • Fosters an environment where  everyone knows their health and safety is a top priority and where
    everyone actively participates in ensuring the health and safety of each other

  • Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

  • Establishes high-performance peer relationships

  • Maintains and nourishes relationships  with all Indigo employees and business partners

  • Remains current and communicates all changes, events and programs

  • Ensures team compliance to  all corporate and departmental work policies and procedures

  • Ensures teams drive best-in-class  employee engagement

  • Records and investigates all  incidents/accidents and promotes a safe work environment


  • Act as a decision maker for all areas of the operation. Escalate all critical failures and/or potential
    customer issues to the Team Manager as they arise.  

  • Work with Team Manager to meet  staffing requirements and operating plan.

  • Participate and sometimes lead projects pertaining to cost control or operations improvement.

  • Leads Operational excellence by  ensuring 5S standards and ensuring execution of Indigo’s inbound
    and outbound processes

  • Maintains inventory management processes and inventory accountability throughout all processes


  • Set and maintain goals for your areas of responsibility.  Gains alignment  with Team Manager on goals and objectives each day

  • Responsibility for the financial, service, and quality results of your areas.

  • Monitor and maintain floor presence to aid in determining process improvement needs and resources to correct  failures in a timely fashion, to meet all service quality demands of

  • Drive productivity and staffing  within your areas to meet that budget or improve upon it. 

  • Consistently meets and exceeds KPIs

  • Work cross functionally and  cross shifts between all areas of the Distribution Centre to support the
    needs of the business



Work Experience / Education / Certifications

  • Experience working  in a fast paced team based environment

  • Minimum of  3 year experience working in a warehouse environment

  • Minimum of 1 year experience working in a supervisory role

  • Post-secondary education or equivalent work experience

  • Experience or  knowledge of RF technology

  • Warehouse management systems experience, SAP/EWM preferred

  • Experience or knowledge of material handling equipment theory

  • Ability to conduct team meetings and group trainings

  • Experience in or knowledge of Lean and Six Sigma

  • Knowledge of general Health & Safety requirements

  • Ability to  identify best practices and process improvements

Competencies / Skills / Attributes

  • Intermediate computer skills in MS Office Suite

  • Demonstrated leadership, organizational, and time management skills

  • Ability to  meet deadlines and work under pressure

  • Ability to  work independently and in a team environment

  • Ability to multitask and prioritize work in a dynamic work environment

  • Excellent written  and oral communication skills

  • High-energy  and willingness to learn

  • Ability to  train, coach and motivate direct reports

  • The position  requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle  upon which it is built.

  • Ability to  deal with situations and issues proactively and persistently, seizing
    opportunities that arise.

  • Focusing efforts on achieving high-quality results consistent with the organization’s standards.

  • Ability to  manage time and competing priorities effectively in a fast-paced work environment.


Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 




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