Director of Product Management - 13 Month Contract

Contract | Toronto, ON

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Director of Product Management - 13 Month Contract

Contract | Toronto, ON

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Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Customer InspiredCustomer Inspired
AgileAgile
Process DrivenProcess Driven
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

WHAT YOU’LL DO: 

The Director, Product Management is responsible for building and leading Indigo’s product management team and driving the digital vision from inception to launch. This role owns the strategy and execution for new and existing products related to Indigo’s digital ecosystem as well as defines the vision and structure for product management at Indigo. Under this position’s leadership, the product management team will collaborate with UX, engineering, merchandising and operations, to conceive, prioritize, and deliver experiences that inspire and create joy in each and every interaction. 

Strategic 

  • Support Indigo goals by executing on short to mid-term departmental goals (1 year) 
  • Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly 
  • Build trust with product and customer thinking internally – establish credibility and confidence as a key digital leader within Indigo  

Functional 

  • Create and own the product roadmap with various cross-functional stakeholders  
  • Effectively manage the expectations of internal and external customers by providing transparency into the key objectives, and overall roadmap of Indigo digital  
  • Define and drive continuous prioritization based on short-term wins and long-term strategy, analyzing trade-offs, customer and business needs 
  • Define business requirements by managing the team’s collaboration with the user experience (UX), merchandising, operations and marketing business partners 
  • Oversee the definition and improvement of key success metrics by leveraging results in future products phases and releases 
  • Identify go-to-market plan, business readiness activities, and communication for each product and feature roll-out 
  • Ensure the execution of team deliverables and adapt team priorities based on changing needs 
  • Set/adhere to team budgets, as applicable 
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes 
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers 
  • Proactively identify and anticipate customer expectations and needs 
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them 
  • Business modeling to vet Initiatives and rationalize ROI 
  • Foster a culture of defining and tracking product performance metrics, drive continuous improvement and innovation 

People 

  • Establish, integrate and further evangelize the Indigo digital brand within the broader technology community, aim to be positioned as a top-tier employer in Toronto 
  • Build strong teams by attracting and developing the best talent 
  • Bring out the best in others, empower and constructively stretch talent 
  • Give authentic feedback on performance and potential 
  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals 
  • Accountable for the overall engagement, productivity, turnover and bench strength of the team 
  • Support the creation and maintenance of a talent succession plan 
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily 
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
  • Help others see the impacts of their efforts and proactively engage other functions to get input 
  • proactively engage other functions to get input 
  • Encourage others to freely share their point of view and be open to feedback 

Cultural 

  • Model Indigo’s beliefs and convey a positive image in everything you do 
  • Celebrate diversity of thought and have an open mindset 
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
  • Embrace, champion and influence change through your team and/or the organization 

Qualifications

WHO YOU ARE: 

  • Minimum of 5+ of years of progressive experience in product management, technology management or a related discipline 
  • Degree in Business, Computer Science/Engineering, or UX Design preferred; MBA a strong asset
  • Successful track record of bringing new products to market across various platforms – mobile, web, etc. 
  • Strong background and working experience in eCommerce and/or mobile 
  • Experience driving change and leading agile transformation 
  • Strong ability to deliver initiatives from conception to completion 
  • Demonstrated ability to communicate with and develop effective and collaborative relationships across the organization in pursuit of corporate goals 
  • Ability to thrive in a fast-paced environment where tactical and strategic initiatives are driven in parallel 
  • Demonstrated customer centricity and a willingness to advocate for the customer at all times 
  • Capacity and experience in working cross-functionally in ways to meet competing priorities and resource constraints 

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

Indigo

Director of Product Management - 13 Month Contract

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