Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of shipping joy and knowledge.  Your role as Operations Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture.  You are responsible for business requirements in terms of quality, delivery and cost and ensuring ongoing consistency across all shifts by identifying and communicating priorities. You consistently role model the Indigo Beliefs and are a leader that sets examples for others to follow.


  • Units per hour Fulfillment to department budget

  • Cartons per hour Outbound to department budget

  • Cost per unit to department budget

  • On time delivery to SLA

  • Inventory Accuracy

  • Achieve department KPIs – Fulfillment & Outbound

  • Employee Engagement

  • Employee upward feedback in department



  • Driving consistency across the facility on all shifts (Process, Goals, SOPs, and Results)

  • Supporting and influencing by overseeing adherence to Health & Safety policies & procedures

  • Define and implement best in class processes across Fulfillment & Outbound

  • Use influence and industry knowledge to identify new opportunities for process improvements

  • Understands the impact to Indigo of changing external environmental factors (competitive, regulatory, technical, etc.)

  • Support the development and lead the implementation of the DC Management Strategy and continuous improvement efforts

  • Influence and support Team Managers and Team Leads to ensure all shift objectives are met

  • Ensure processes and reporting tools are in place to deliver daily and weekly targets provided by the DC Planning team

  • Stay current on innovations within Supply Chain DC practices

  • Ensure the completion of team deliverables and set/adhere to team budgets, as applicable

  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes

  • Proactively identify and anticipate customer expectations and needs

  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers

  • Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them


  • Build strong teams by attracting and developing the best talent

  • Bring out the best in others, empower and constructively stretch talent

  • Give authentic feedback on performance and potential

  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals

  • Collaborate with others to drive flexible and iterative solutions, quickly and easily

  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

  • Help others see the impacts of their efforts and proactively engage other functions to get input

  • Encourage others to freely share their point of view and be open to feedback

  • Accountable for the overall engagement, productivity, turnover and bench strength of the team


  • Model Indigo’s beliefs and convey a positive image in everything you do

  • Celebrate diversity of thought and have an open mindset

  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes

  • Embrace, champion and influence change through your team and/or the organization


Reports to: VP Supply Chain




  • All Departments within the Online & Retail Distribution Centre

  • Supply Chain Team 

  • Planning Team

  • Retail Partners

  • IT



  • Transportation Vendors

  • Supply Vendors

  • Equipment Vendors



Work Experience / Education / Certifications

  • Minimum 5 years’ experience in a warehouse environment

  • Minimum of 5 years’ experience in a leadership role, leading Leaders

  • University Degree (preferably in logistics /Supply chain / Business) or equivalent job experience

  • Analytical capabilities

  • Experience working in a fast paced, team based environment

  • Experience or knowledge of RF technology, an asset

  • Experience or knowledge of material handling equipment theory, an asset

  • Knowledge of general Health & Safety requirements

Competencies / Skills / Attributes

  • Proficient in Microsoft Office ( high level Excel / Access knowledge )

  • Excellent written and verbal communication skills

  • Proficient in Data analysis

  • Strong Analytical skills 

  • Knowledge of WMS is required

  • Knowledge of SAP, EWM is an asset

  • Knowledge of Six sigma and Lean as an asset

  • Demonstrated problem solving and organizational skills

  • Ability to meet deadlines and work under pressure

  • Ability to work independently and in a team environment

  • Ability to multitask and prioritize work in a dynamic work environment

  • Ability to train, coach, and motivate Leaders and Team Members

  • Ability to apply a fair and consistent approach with all team members

  • Ability to identify best practices and process improvements

  • Must be willing to support teams that work across shifts

  • The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built

  • Available to work a flexible schedule in order to support various shifts

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Operations Manager

Home Office
Mid-Senior Level
Supply Chain