HR Manager (Retail)

Full-time | Toronto, ON

I'm interested

HR Manager (Retail)

Full-time | Toronto, ON


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Customer InspiredCustomer Inspired
Process DrivenProcess Driven
Continuous ImprovementContinuous Improvement

Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

As a trusted and strategic business partner, the Human Resources  Manager collaborates with retail leaders and their teams to identify solutions and make recommendations in the areas of talent, performance, and change specifically where leaders need to invest in people to increase business performance. The HRM also provides subject matter expertise on Indigo’s Talent and Performance Tools helping to build capability to attract, develop, assess and calibrate talent against a common set of High Performing Characteristics. This role provides support in both unionized and non-unionized client groups in all areas of employee relations from the grievances and arbitration process, collective agreement consultation and employment law. 


  • Provide subject matter expertise and coaches leaders on Indigo’s Talent Management tools, providing thoughtful people recommendations to the business 
  • Understand the talent needs of each store by working closely with retail leadership teams to identify key roles and supports leader in the development of store/region succession plans from CEL to GM 
  • Proactively partner with client group to identifies talent opportunities, sharing trends and insights with leaders and peer group 
  • Embody a “partner early, partner often” philosophy with the cross-functional partners and HR COE’s, at the right time to deliver the best outcome for the business 
  • Provide subject matter expertise and empowers leaders by coaching them to confidently manage people challenges and employee conflict 
  • Provide guidance in grievance mediation, collective bargaining and union relations 
  • Respond quickly to sensitive/complex employee issues, utilizing past experience and leveraging technical expertise to provide recommendations and solutions; bringing issues to a close and communicating outcomes to all necessary individuals 
  • Provide guidance to retail leaders on the appropriateness of disciplinary and non- disciplinary actions for unionized employees 
  • Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them 
  • Collaborate with other parts of HR (COE’s) & Retail to align their work with the business and to deliver seamless service 
  • Understand the Indigo Strategy and how it impacts the Region/Store/Employee and proactively identifies areas that may impact people 
  • Collaborate with and synthesizes information from various internal partners to help evaluate the effectiveness of people practices and makes recommendations for improvement 
  • Act as the “critical friend” providing ideas and challenges the conventional way of thinking through problems 
  • Work with Store Leadership to ensure leaders understand and are comfortable with medium to large scale change initiatives by adequately preparing them for the change 
  • Communicate and utilize change management principles and tools as part of any initiative 


  • Role model what great relationships look like and act as an ambassador of Indigo’s people management practices 
  • Hold self and others accountable to bring their best selves to work while living Indigo’s Values and Beliefs, every day 
  • Ensure that all employees have a clear understanding of their goals & objectives and are empowered to make their own decisions  
  • Provide authentic feedback on performance and potential; encourages others to freely share their point of view and be open and transparent to receiving feedback 
  • Educate and train leaders on the interpretation of the negotiated contract as well as labour relations strategies 
  • Represent the company in disputes arising out of the collective bargaining process 
  • Support the grievance handling process, ensuring compliance with the collective agreement and organizational policy 
  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals 
  • Encourage leaders to focus on the behaviours that drive positive business performance and contributes to employee engagement. 


  • Celebrate diversity of thought and have an open mindset 
  • Take an active role in fostering a culture of continual learning, taking risks and making decisions without the fear of making mistakes 
  • Embrace, champion and influence change throughout team and the organization 



  • Minimum 5 years of HR experience and leadership providing support to business partners in a multi-unit environment 
  • Minimum 3 or more years experience in Employment and Labour Relations matters with a concentration on Union Relations 
  • Bachelor’s degree, college diploma or equivalent experience, preferably in Human Resources, Business Administration, or Retail Management 
  • Experience working in a retail environment preferred 
  • Ability to navigate Employee Relations issues 
  • Ability to build relationships with leaders and employees, ensuring that confidentiality is maintained  
  • Challenges perceived wisdom and proposes new ideas that may contribute to better strategic decisions 
  • HR expertise in Organizational Effectiveness and/or Organizational Development  
  • Strong ability to influence all levels in the organization: 
  • Excellent interpersonal and communication skills 
  • Coaching ability 
  • Ability to leverage business insights and information to strengthen recommendations 
  • Self-managed with the ability to manage own time, juggling competing priorities and conflicting workloads 
  • Fluent bilingualism, French and English, an asset 
  • Ability to travel up to 30% in both Canada and the U.S, with access to a reliable means of transportation 

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



HR Manager (Retail)

Home Office
Mid-Senior Level
Human Resources