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Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy.  Your role as a Team Leader is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo beliefs and are a leader that sets examples for your team to follow.  You are the SME for all operational processes and productivity.

DAY-TO-DAY RESPONSIBILITIES

  • Manage the daily operations of:

    • DC Support area and/or

    • Put to Light or Batch Picking areas and/or

    • Inbound area and/or

    • Outbound area and/or

    • Online services and/or any other functions as assigned. 

  • Provide direction and management to all operation’s employees. 

  • Execute the daily operating plan for the facility while insuring inventory accuracy, quality, and productivity goals are being met. 

  • Insure adequate staffing within your area to meet the operating plan. 

  • Report to Team Manager on your area’s performance related to quality, productivity, service and cost.   

KEY PERFORMANCE MEASUREMENTS

•    Engagement – Overall facility engagement scores

•    Safety – accidents within your area of responsibility

•    Quality – quality rate within your area determined through QA processes

•    Service – performance of your area against daily production plans

•    Cost – overall productivity rates within your area as compared to goals

KEY ACCOUNTABILITIES

People

  • Support and empower Team embers to make decisions, create a highly engaged and high performing team.
  • Role models Indigo’s High Performance Characteristics

  • Participate in the recruiting and developing a high-performing team that is accountable for creating a best in-class employee experience

  • Works with the Team manager to develop internal talent; building a bench for future business needs

  • Provide consistent, and on-going feedback to your team

  • Look for opportunities for self-development and provide continuous feedback to Team Manager

  • Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality

  • Participate in annual performance appraisal with Team Manager

  • Effectively conduct and deliver disciplinary actions, as needed to your team

  • Ensure that facility cleanliness is maintained daily

  • Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.

  • Conduct a daily start up meeting with your team. These meetings should be used to update your group on:

    • Standings on measured goals

    • Employee recognition

    • Information regarding the business

    • Upcoming events/business

    •  
  • Set reasonable and concise expectations for each member of your team.
  • Regularly recognize employees for contributions or achievements.   

  • Cultivates an environment of  trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work

  • Inspires a customer-centric culture  bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and  knowledge

  • Fosters an environment where  everyone knows their health and safety is a top priority and where
    everyone actively participates in ensuring the health and safety of each other

  • Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

  • Establishes high-performance peer relationships

  • Maintains and nourishes relationships  with all Indigo employees and business partners

  • Remains current and communicates all changes, events and programs

  • Ensures team compliance to  all corporate and departmental work policies and procedures

  • Ensures teams drive best-in-class  employee engagement

  • Records and investigates all  incidents/accidents and promotes a safe work environment

Service

  • Act as a decision maker for all areas of the operation. Escalate all critical failures and/or potential
    customer issues to the Team Manager as they arise.  

  • Work with Team Manager to meet  staffing requirements and operating plan.

  • Participate and sometimes lead projects pertaining to cost control or operations improvement.

  • Leads Operational excellence by  ensuring 5S standards and ensuring execution of Indigo’s inbound
    and outbound processes

  • Maintains inventory management processes and inventory accountability throughout all processes

Responsibility

  • Set and maintain goals for your areas of responsibility.  Gains alignment  with Team Manager on goals and objectives each day

  • Responsibility for the financial,service, and quality results of your areas.

  • Monitor and maintain floor presence to aid in determining process improvement needs and resources to correct  failures in a timely fashion, to meet all service quality demands of
    customers. 

  • Drive productivity and staffing  within your areas to meet that budget or improve upon it. 

  • Consistently meets and exceeds KPIs

  • Work cross functionally and  cross shifts between all areas of the Distribution Centre to support the
    needs of the business

Qualifications

 

Work Experience / Education / Certifications
 

  • Experience working  in a fast paced team based environment

  • Minimum of 2 year experience working in a warehouse environment

  • Minimum of 2 year experience working in a supervisory/leadership role

  • Post-secondary education or equivalent work experience

  • Experience or  knowledge of RF technology

  • Warehouse management systems experience, SAP/EWM preferred

  • Experience or knowledge of material handling equipment theory

  • Ability to conduct team meetings and group trainings

  • Experience in or knowledge of Lean and Six Sigma

  • Knowledge of general Health & Safety requirements

  • Ability to  identify best practices and process improvements

Competencies / Skills / Attributes

  • Intermediate computer skills in MS Office Suite

  • Demonstrated leadership, organizational, and time management skills

  • Ability to  meet deadlines and work under pressure

  • Ability to  work independently and in a team environment

  • Ability to multitask and prioritize work in a dynamic work environment

  • Excellent written  and oral communication skills

  • High-energy  and willingness to learn

  • Ability to  train, coach and motivate direct reports

  • The position  requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle  upon which it is built.

  • Ability to  deal with situations and issues proactively and persistently, seizing
    opportunities that arise.

  • Focusing efforts on achieving high-quality results consistent with the organization’s
    standards.

  • Ability to  manage time and competing priorities effectively in a fast-paced work
    environment.

 

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

Indigo

TEAM LEADER, DISTRIBUTION CENTRE

Distribution
Full-time
Associate
Supply Chain
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