Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


  • You will have the opportunity to work across all areas of the store, learning our store operations, including: visual merchandising, storytelling, curating gifts for our customers, and our payment experience.
  • We are seeking people who are available for a combination of shifts that could run from as early as 5:30am, and those that could end as late as 9pm, including both weekends and weekdays. You'll have a strong desire to be involved in all aspects of adding joy to our customers' lives.
  • You'll engage customers actively in conversation; both to build relationships, as well as to pair them with some of the fantastic products we carry that will enrich their lives.
  • You'll create a warm and welcoming environment in our stores by working as part of a team of creative and engaged people. 
  • You will bring high performance attitude and effort to each shift, inspiring others to do the same.



  • You are self-motivated and able to lead your own work; applying lessons from training quickly.
  • You enjoy receiving and giving feedback; seeing interactions with co-workers and store leaders as an opportunity for learning. 
  • You are passionate and enthusiastic; possessing a flair for customer relationship-building. 
  • If you have a passion for visual merchandising and storytelling through display building, you will love being part of this team!


Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Customer Experience Representative - Chapters South London

Retail Stores
Entry Level
Chapters South London
Customer Service