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Job Details

Company Description

Our Mission - To inspire our customers and those they care about with life-enriching products and experiences.

Our Vision - Making Connections. Creating Experiences.

Our Customer Promise - We exist to add a little joy to our customers’ lives, each time they interact with us or our products.

Job Description

You help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and our mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.

Qualifications

KEY ACCOUNTABILTIES

Talent

Holds self and others accountable

Owns self-development and provides continuous feedback to colleagues and Leadership Team

Shares ideas with Leadership Team on how to improve the employee and customer experience

Cultural Ambassador

Role models Indigo’s High Performance Characteristics 

Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives

Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.

Seeks information regarding new products, promotions and programs

Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Takes accountability to respond to customer feedback in a timely manner

Goals and Objectives

Aligns with Store leadership on goals and objectives for fiscal year

Supports team to drive best-in-class employee engagement and net promoter scores

Ensures Visual Standards are followed and maintained

Additional Information

Experience Required

Experience in specialty retail or a retail environment preferred but not required.

Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store 

Demonstrated commitment to creating an exceptional employee and customer experience

Ability to be mobile on the sales floor for extended periods of time

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Availability to work a flexible schedule, including evenings, weekends, holidays and early mornings

Indigo

Customer Experience Representative

Retail
Part-time
Entry Level
Pine Centre Mall
Customer Service
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