Customer Experience Leader

Part-time | Banff, AB

I'm interested

Customer Experience Leader

Part-time | Banff, AB


Be Part of Our Story

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Talent DeveloperTalent Developer
Transparent and Open to FeedbackTransparent and Open to Feedback
Continuous ImprovementContinuous Improvement
Customer InspiredCustomer Inspired

Job Details

Job Description

You support Store Leadership by cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Leader in either a Large Format or Small Format store is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you to help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a core contributor to the Leadership team.

Key Accountabilities:


* Empowers and supports team to make decisions, creating a highly engaged and high performing team

* Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team

* Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance

* Provides input to Leadership Team regarding succession plans

* Unlocks full potential of employees by providing consistent feedback

* Owns self-development and provides continuous feedback to Store Leadership


* Communicate daily and weekly sales goals to the team and encourage awareness of promotions

* Engage and inspire our customers while making meaningful connections

* Create a warm and welcoming environment

* Leverage our product to tell stories

* Add joy to our customers' lives


* Coordinates and communicates daily task assignments to the team and identifies areas that require merchandising attention

* Perform and direct opening and closing procedures

* Receiving and shelving product


Experience Required

* 1-2 years of customer service in a retail environment

* Prior experience in a Shift Leading position preferred

* Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

* Demonstrated commitment to creating an exceptional employee and customer experience

* Ability to be mobile on the sales floor for extended periods of time

* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

* Availability to work a flexible schedule, including evenings, weekends, early mornings and holidays.

Additional Information


  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven
  • Organized


Customer Experience Leader

Cascade Plaza - Indigo Spirit
Customer Service