Job Details

Job Description

You support Store Leadership by cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Leader in either a Large Format or Small Format store is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you to help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a core contributor to the Leadership team.

Key Accountabilities:


* Empowers and supports team to make decisions, creating a highly engaged and high performing team

* Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team

* Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance

* Provides input to Leadership Team regarding succession plans

* Unlocks full potential of employees by providing consistent feedback

* Owns self-development and provides continuous feedback to Store Leadership


* Communicate daily and weekly sales goals to the team and encourage awareness of promotions

* Engage and inspire our customers while making meaningful connections

* Create a warm and welcoming environment

* Leverage our product to tell stories

* Add joy to our customers' lives


* Coordinates and communicates daily task assignments to the team and identifies areas that require merchandising attention

* Perform and direct opening and closing procedures

* Receiving and shelving product


Experience Required

* 1-2 years of customer service in a retail environment

* Prior experience in a Shift Leading position preferred

* Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

* Demonstrated commitment to creating an exceptional employee and customer experience

* Ability to be mobile on the sales floor for extended periods of time

* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

* Availability to work a flexible schedule, including evenings, weekends, early mornings and holidays.

Additional Information


  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven
  • Organized


Customer Experience Leader

Cascade Plaza - Indigo Spirit
Customer Service