Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


  • Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
  • Lead our store sales teams who are reposible for the direct customer experience in the store.
  • Attract, hire and retain talented and passionate Customer Experience Representatives
  • Coach and develop your CER group and build a culture of ownership and job satisfaction.
  • Ensure the store is well-run, well-merchandised and well-staffed
  • Execute the store’s annual business plan as delivered by the General Manager
  • Engage and inspire our customers on the floor



  • 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others.
  • Passionate about visual merchandising, with a strong eye for detail and asthetics.
  • Experience in retail or the services sector. 
  • Proven track record of achieving sales and performance targets. 
  • Passionate, enthusiastic, and curious.
  • Driven to excell in whatever task or mission you take on.

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Customer Experience Manager - Chapters South London

Mid-Senior Level
South London
Customer Service