Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


As the Director, Gifting Curation you will be accountable for creating and implementing the vision, strategy and direction for the overall thoughtful gifting portfolio for the Indigo Marketplace and Dropship, and a net new AI-Fueled Digital Gifting Platform.  In addition, you will own the in-store and online Gift Card business at Indigo. You will drive innovation and growth for the gifting business that will enable a Canadian launch and international growth. 

  • Lead Gifting Assortment goals by executing on short to long-term departmental goals
  • Lead the development of the strategic assortment for the new Gifting Platform
  • Own and develop Marketing Strategies
  • Collaborate with Product Marketing Team to develop plans that are consistent with assortment strategies
  • Meet Sales and Margin Goals as defined with the SVP
  • Lead key negotiations with Vendors to gain best possible terms of engagement
  • Leads the development of Gifting ‘Playlists’ by customer archetype that are consistent with thoughtful gifting parameters
  • Lead overall online strategy and works collaboratively with online team to achieve goals
  • Strategize collaboratively with Planning and allocations to ensure the most productive allocation of inventory for Gift Cards by store
  • Uses Financial Analysis to recommend action to maximize sales and profit
  • Effectively strategize and recommend actions for Markdowns to maximize sales and profits
  • Collaborate with Visual Merchandising to make sure Assortment Strategy is prioritized and properly reflected in in-store presentations
  • Collaborate with Marketing to ensure assortment strategy is properly communicated in marketing materials
  • Lead ongoing assortment reviews
  • Ensures the implementation and compliance of operating standards and practices across entire line of business
  • Creates and maintains effective Field relationship through collaboration, communication and store visits with Field leadership team
  • Ensure the execution of team deliverables and adapt team priorities based on changing needs
  • Set/adhere to team budgets, as applicable
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
  • Proactively identify and anticipate customer expectations and needs



  • University Degree; MBA preferred
  • Experience in the Retail Industry
  • Minimum 8 years’ experience in retailing, product development and category management field with progressive leadership accountability
  • Outstanding communication skills with the ability to build productive business relationships with both internal and external partners
  • Experience negotiating with external business partners
  • Proven ability to establish vision and set direction for a team and lead a team through change
  • Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities
  • Passionate for the category
  • Will be required to travel 25% of the time for Trade Shows, Store Visits and Competition Shopping

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 


Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. This position will be posted internally until February 6, 2019.


Director, Gifting Curation

Home Office