Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

Key Accountabilities


  • As part of the DC team, maximize productivity through teamwork, improve efficiency and contribute to KPI improvements

  • Ensure you work well independently.

  • Maintain a high degree of accuracy when completing tasks

  • Follow through on assigned tasks with efficiency and high quality

  • Effectively solve problems and escalate issues/concerns to the appropriate channels

  • Know and follow all pertinent DC operations policies and practices including health and safety, problem resolution, etc.

  • Attends and contributes in all mandatory meetings

  • Follows safety standards and corrects safety hazards, where possible, and always notifies management.

  • Identify opportunities to continuously improve DC operations and bring forward to the manager

  • Understand the inventory control process (and your role) from start to finish.

  • Other duties as assigned


Inventory Control Clerk


Create inventory count documents according to cycle count plan, recount process and shrink investigation requirements


Investigate and resolve issues reported in the IC Issue log


Execute and action exception reports related to Inventory Accuracy per assigned schedule


Action to inventory accuracy, availability or inspection requests from home office team members.  Timely response and update back to home office.


Investigate and resolve articles with large shrink values.  Post all necessary correcting entries.  Update logs such as RFX and Case Pack as required for correction by other team members


Perform inventory counts such as High Value counts, article investigation accounts as well as cycle counts and recounts


Move damage inventory to damage storage areas


Monitor and update status logs such as Hold Log and Blocked Locations


Execute Same Day/Next day transfers between Retail and Online DC’s


Provides input to daily DC Support status update on status of work in all areas


Keeps work area clean and in an orderly manner



Work Experience / Education / Certifications

  • Talent for working in a fast paced team based environment

  • Prior warehouse/logistics environment an asset (1-2 years previous experience)


    Competencies / Skills / Attributes

  • Strong computer skills. Previous experience using Excel a must

Must be able to work independently without direct supervision and be able work well in a fast paced team environment.

  • Good communication skills that include written and oral

  • High energy and willingness to learn

  • Must be able lift up to 40 lbs repetitively

  • Resourceful in locating items and correcting discrepancies

  • Keen eye for detail/ Reacts immediately to resolve issues.

  • Good analytical skills

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



DC Inventory Control Cycle Counter - Day

Entry Level
Supply Chain