You support Store Leadership in cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as an Operations Leader is one of collaboration, innovation, inspiration, support, and coaching, and in doing so you help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all backroom processes including door-to-floor and returns.
2-3 years of experience in a merchandising or operations role
Experience supervising and coaching others is preferred
Demonstrated commitment to creating an exceptional employee and customer experience
Knowledge of Provincial Health & Safety standards
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including early mornings, evenings, weekends and holidays
Bilingualism (French/English) is required for all positions in Québec
Supports and empowers a team of Customer Experience Representatives to make decisions, creating a highly engaged and high performing team.
Works with the Store Leadership to develop internal talent; building a bench for future store needs.
Unlocks full potential of employees by providing consistent feedback
Owns self-development and provides continuous feedback to Store Leadership