Job Details

Job Description

You support Store Leadership in cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as an Operations Leader is one of collaboration, innovation, inspiration, support, and coaching, and in doing so you help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all backroom processes including door-to-floor and returns.


Experience Required

 2-3 years of experience in a merchandising or operations role

 Experience supervising and coaching others is preferred

 Demonstrated commitment to creating an exceptional employee and customer experience

 Knowledge of Provincial Health & Safety standards

 Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

 Availability to work a flexible schedule, including early mornings, evenings, weekends and holidays

 Bilingualism (French/English) is required for all positions in Québec

Additional Information



 Supports and empowers a team of Customer Experience Representatives to make decisions, creating a highly engaged and high performing team.

 Works with the Store Leadership to develop internal talent; building a bench for future store needs.

 Unlocks full potential of employees by providing consistent feedback

 Owns self-development and provides continuous feedback to Store Leadership


Operations Leader

Customer Service