Customer Experience Leader

  • Retail
  • Associate
  • Northgate Mall
  • Customer Service

Company Description

At Indigo, we strive to continuously inspire, inform, and indulge our customers. Exceeding their expectations is our number one priority. That means continually raising the bar, and holding ourselves accountable to the highest standards.

If that sounds like you, than a dynamic, challenging and creative work environment awaits, no matter where you apply, from our stores, to our home office and distribution centres.

Job Description

You support Store Leadership by cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Leader in either a Large Format or Small Format store is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you to help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a core contributor to the Leadership team.

Qualifications

Experience Required

1-2 years of customer service in a retail environment

Prior experience in a Shift Leading position preferred

Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

Demonstrated commitment to creating an exceptional employee and customer experience

Ability to be mobile on the sales floor for extended periods of time

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Availability to work a flexible schedule, including evenings, weekends, early mornings and holidays.

Additional Information

At Indigo we’re committed to rewarding creativity and excellence, paying for performance while maintaining internal equity and external competitiveness. In addition to your base pay, most Indigo employees are also eligible for bonuses.  Our competitive benefits program includes the options of Health and Dental coverage, or a Health Spending Account (HSA), as well as the opportunity to purchase additional Life and Accidental Death and Dismemberment (AD&D) insurance.

We give employees the option to contribute and save towards their retirement through our competitive Group Registered Retirement Savings Program (RRSP) and Defined Profit Sharing Program (DPSP).  We show our appreciation for our employees through a variety of recognition programs such as our Employee Service Awards, Customer Service/Sales Awards and Scholarship Program.  We provide our employees with the opportunity to purchase most of our products at a significantly discounted price. We also offer discounts from choice providers on products and services ranging from fitness, electronics, entertainment and more.