Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


The Project Manager is responsible for ensuring that projects are delivered on-time, on-budget, and on-plan. This role will manage technical eCommerce projects across multi-disciplinary teams (internal and external), creating and tracking detailed project plans, managing and resolving issues and risks, and communicating status and priorities through succinct and engaging updates in order to advance Indigo’s eCommerce agenda.

•    Manage technical and eCommerce implementation projects on-time, in-scope and within budget
•    Identify and build out relevant workstreams for project delivery with Project Sponsor
•    Identify project dependencies; work with all business and technology partners to identify dependencies and communicate the impacts if delivery dates are missed
•    Identify high-level business and operational impacts as appropriate to address people, culture, capacity, process, technology, risk, and implementation approach 
•    Proactively identify project issues and risks; work with business leaders to drive to resolution
•    Identify scope changes and manage change request process for approval
•    Advocate for and relentlessly drive forward initiatives through a deep understanding of the project scope and desired goals
•    Conduct weekly meetings with internal and external project teams (including Steering Committee)
•    Serve as the key liaison for the business and proactively clarify and prioritize business ideas, needs, and problems that require technology business process enablement
•    Understand and challenge detailed business requirements to ensure they are cohesive
•    Act as the key conduit to project manage infrastructure and hosting partner
•    Coach key stakeholders/change agents across the organization on effective change management tactics to ensure successful implementation and sustainability
•    Develop and implement a plan to measure and monitor business case KPIs, identify risk areas and determine appropriate interventions
•    Ensure the completion of team deliverables and set/adhere to team budgets, as applicable
•    Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
•    Proactively identify and anticipate customer expectations and needs
•    Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers



•    5+ years of experience managing cross-functional, high-volume, complex, consumer facing technical or eCommerce projects
•    Undergraduate degree in Computer Science or Business, or equivalent experience
•    Project Management Certification (PMP) is mandatory
•    Extensive experience in using a defined Project Management Process – initiating, planning, executing, controlling and closing projects, Software Development Life Cycle Process & Change Management Methodology & Process
•    Experienced and skilled in developing and managing a project budget, estimating work effort, and organizing and coordinating project work
•    Experience managing large retail projects (including retail web and mobile technologies)
•    Experience managing change in a transformational project or program
•    Experience with Agile and Scrum methodologies
•    Knowledge of SAP an asset

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Project Manager, Express Pick UP (Contract)

Home Office
Not Specified