Manager, Financial Planning & Analysis - e-Commerce

  • Home Office
  • Associate
  • Design

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


The Manager, Financial Planning & Analysis (e-Commerce) is responsible for providing insights driven analytics to support business decision making. This will include the planning, coordination, analysis & “executive ready” communication of the quarterly and annual forecasts/budgets, business case evaluation and micro/macro analytics of various business problems.  This role will act as a leader and coach to all analysts in the department with direct or indirect reporting relationship and will act as an expert in all systems and data requirements for the team.

•    Lead the semiannual budgeting process and the quarterly forecasting process for the Online channel and a few other areas. This includes: 
     o    Planning and leadership of the process across various areas of the business (Online, DC, Supply Chain & Finance) – Approx. 60 stakeholders
     o    Analysis of Plan against historical performance and future expectations
     o    Collaboration with executives on setting realistic and stretch plans
     o    Preparation of insightful presentations for executives and the Board
     o    Coordination of the process across all analysts and senior analysts on the FP&A team
     o    Lead review meetings with business leaders, highlighting risks and opportunities
•    Act as a coach to all financial analysts on the team with direct/indirect reporting relationship
•    Act as a partner/expert to the business in creating business cases for capital projects and ensure only sound investment initiatives are approved
•    Develop a model to improve the profitability of the Online channel and lead the cross-functional team across the organization to execute on various initiatives to drive profitable growth
•    Review monthly and quarterly executive management reports and generate actionable insights for business partners
•    Provide financial expertise to other functional areas of the organization, including monthly variance reporting, explanation of variances and resolution of queries
•    Prioritize financial system performance initiatives including business change modifications, upgrades and implementations
•    Prepare ad hoc financial analysis and recommendations to Management
•    Ensure the completion of team deliverables and set/adhere to team budgets, as applicable
•    Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
•    Proactively identify and anticipate customer expectations and needs
•    Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
•    Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them



•    University degree in Business, Accounting or Finance preferred
•    5-10 years of experience in finance, including experience in budgeting, reporting and data management
•    CPA designation (an asset)
•    Experience recruiting, training and managing financial analytic staff
•    Exceptional skills in the areas of financial analysis, budgeting/forecasting, variance analysis 
•    Exceptional skills in Excel and PowerPoint
•    User of SAP (FICO), BW and Hyperion
•    Retail industry experience an asset

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.