Job Details

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


The Manager, Financial Planning & Analysis (e-Commerce) is responsible for providing insights driven analytics to support business decision making. This will include the planning, coordination, analysis & “executive ready” communication of the quarterly and annual forecasts/budgets, business case evaluation and micro/macro analytics of various business problems.  This role will act as a leader and coach to all analysts in the department with direct or indirect reporting relationship and will act as an expert in all systems and data requirements for the team.

•    Lead the semiannual budgeting process and the quarterly forecasting process for the Online channel and a few other areas. This includes: 
     o    Planning and leadership of the process across various areas of the business (Online, DC, Supply Chain & Finance) – Approx. 60 stakeholders
     o    Analysis of Plan against historical performance and future expectations
     o    Collaboration with executives on setting realistic and stretch plans
     o    Preparation of insightful presentations for executives and the Board
     o    Coordination of the process across all analysts and senior analysts on the FP&A team
     o    Lead review meetings with business leaders, highlighting risks and opportunities
•    Act as a coach to all financial analysts on the team with direct/indirect reporting relationship
•    Act as a partner/expert to the business in creating business cases for capital projects and ensure only sound investment initiatives are approved
•    Develop a model to improve the profitability of the Online channel and lead the cross-functional team across the organization to execute on various initiatives to drive profitable growth
•    Review monthly and quarterly executive management reports and generate actionable insights for business partners
•    Provide financial expertise to other functional areas of the organization, including monthly variance reporting, explanation of variances and resolution of queries
•    Prioritize financial system performance initiatives including business change modifications, upgrades and implementations
•    Prepare ad hoc financial analysis and recommendations to Management
•    Ensure the completion of team deliverables and set/adhere to team budgets, as applicable
•    Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
•    Proactively identify and anticipate customer expectations and needs
•    Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
•    Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them



•    University degree in Business, Accounting or Finance preferred
•    5-10 years of experience in finance, including experience in budgeting, reporting and data management
•    CPA designation (an asset)
•    Experience recruiting, training and managing financial analytic staff
•    Exceptional skills in the areas of financial analysis, budgeting/forecasting, variance analysis 
•    Exceptional skills in Excel and PowerPoint
•    User of SAP (FICO), BW and Hyperion
•    Retail industry experience an asset

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 



Manager, Financial Planning & Analysis - e-Commerce

Home Office