Team Manager (Contract) Online Distribution Centre

  • Distribution
  • Associate
  • Supply Chain

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of shipping joy and knowledge. 
Your role as a Team Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture.  You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.


•    Engagement

•    Safety

•    Quality

•    Delivery

•    Cost



  • Supports and empowers team to make decisions, creating a highly engaged and high performing team.

  • Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience

  • Develops internal talent; building a bench for future Distribution Centre needs.

  • Unlocks full potential of employees by providing consistent, and on-going, feedback

  • Owns self-development and provides continuous feedback to Director

  • Understand and follow Indigo’s core HR process – staffing, performance management, rewards and

  • Establish effective working relationship with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge

  • Promote and optimizes teamwork: clearly articulates the linkages between roles and sets the context
    in which they work with one another

  • Identifies individual development needs and works with Team Leader to develop a plan to address them

  • Participate in the recruitment process

  • Effectively conduct and deliver coaching and corrective action, as needed

  • Establish high performance peer relationships

  • Maintain positive relationships with Indigo employees and business partners 

Cultural Ambassador

  • Role models Indigo’s High Performance Characteristics

  • Promotes a culture of engagement, fulfilling our goal to enrich the lives of our employees

  • Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work

  • Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives,
    and Indigo Distribution Centre’s mission of shipping joy and knowledge

  • Fosters an environment where everyone knows their health and safety is a top priority and where
    everyone actively participates in ensuring the health and safety of each other

  • Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

Goals and Objectives

  • Gains alignment with Director on specific goals and objectives for fiscal year

  • Ensures teams drive best-in-class employee engagement scores

  • Consistently meets and exceeds KPI goals

  • Effectively manages operational costs

  • Holds team accountable for operational excellence

  • Ensures leadership and
    staff schedules are fully optimized to drive productivity, delivery, safety, cost and engagement

  • Oversee all daily operational activities of the team

  • Accountable to meet/exceed quality, delivery, cost, productivity targets

  • Motivate the team to achieve/exceed goals

  • Responsible for maintaining a safe, clean and hazard free work environment

  • Responsible for follow up based on 5S Audits/Gemba walks and Kaizen events

  • Support Team Lead to ensure payroll is completed in a timely and accurate manner

  • Handling employee relation issues, directing them appropriately and ensuring follow-up and
    resolution in a timely manner

  • Liaise with Director to ensure continuity of workflow, staff and productivity

  • Participate in DC Management team strategy development an continuous improvement efforts

  • Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training

  • Share best practices with the team, other departments and shifts



Experience Required

  • College degree preferred or equivalent job experience

  • Minimum of 5 years experience in a leadership role, leading Leaders

  • Availability to work a flexible schedule, including evenings, weekends and holidays

  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

  • Experience working in a fast paced, team based environment

  • Experience or knowledge of RF technology, an asset

  • Experience or knowledge of material handling equipment theory, an asset

  • Knowledge of general Health & Safety requirements

  • Ability to identify best practices and process improvements

  • Intermediate computer skills in MS Office Suite

  • Demonstrated problem solving and organizational skills

  • Ability to meet deadlines and work under pressure

  • Ability to work independently and in a team environment

  • Ability to multitask and prioritize work in a dynamic work environment

  • Excellent written and verbal communication skills

  • Ability to train, coach, motivate direct reports

  • Ability to apply a fair and consistent approach with all team members

  • The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.