Customer Experience Leader - Willowbrook Mall

  • Retail
  • Associate
  • Willowbrook
  • Customer Service

Job Description


  • Support the head of store and other CELs to ensure the store is well-run, well-merchandised and well-staffed
  • Coordinate and communicate the daily task assignments to the Customer Experience Representatives
  • Communicate sales goals to the Customer Experience Representatives 
  • Ensure goals are achieved and identifying areas that require merchandising attention
  • Assist setting up company promotions
  • Follow pre-opening, post-opening and closing procedures
  • Engage and inspire our customers on the floor
  • Make meaningful connections
  • Create a warm and welcoming environment in our stores
  • Leverage our product to tell stories
  • Add joy to our customers’ lives
  • Curate specific product collections for each customer you meet
  • Leave a lasting impression 
  • Cashier duties fair amount of each shift partnering with the above needs

  • Receiving and dealing with In and Outbound product

  • Shelving of product

  • Daily use of ladder

  • Removal of garbage and recycling daily

  • General daily, wkly housekeeping including vacuuming, cleaning washroom



  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven
  • Organized