Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate


Job Description

You support Store Leadership by cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Leader in either a Large Format or Small Format store is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you to help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a core contributor to the Leadership team.

Key Accountabilities:


* Empowers and supports team to make decisions, creating a highly engaged and high performing team

* Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team

* Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance

* Provides input to Leadership Team regarding succession plans

* Unlocks full potential of employees by providing consistent feedback

* Owns self-development and provides continuous feedback to Store Leadership


* Communicate daily and weekly sales goals to the team and encourage awareness of promotions

* Engage and inspire our customers while making meaningful connections

* Create a warm and welcoming environment

* Leverage our product to tell stories

* Add joy to our customers' lives


* Coordinates and communicates daily task assignments to the team and identifies areas that require merchandising attention

* Perform and direct opening and closing procedures

* Receiving and shelving product




  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven
  • Open Availability

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.


Customer Experience Leader - Coles Edmonton City Centre

Edmonton Centre
Customer Service