Provision & Support Analyst

  • Home Office
  • Entry Level
  • Information Technology

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


The Provision & Support Analyst is responsible for the provisioning and supporting of Desktop PCs, RF scanner equipment, laptops, printers and all related technology for the Calgary Distribution Centre (CDC); this includes all images, hardware and applications used by the various groups on location.

  • Facilitate the maintenance of network, software applications and computer hardware systems for the CDC and to ensure problems are resolved in an accurate timely manner.
  • Conduct evaluations for new desktop releases and tools. Participates as required in system upgrades, development, and selection.
  • Building image media for CDC PCs.
  • Stage and image PCs (desktops and laptops).
  • Maintain Zlabel printers.
  • Provide training on all Zlabel printer models.
  • Manage inventory of all 40 Zlabel printers.
  • Install and uninstall users' PCs and those in training rooms.
  • Review, recommend, create and maintain PC image configuration and hardware standards.
  • Manage 200+ systems and users at the CDC.
  • Scheduling hardware disposals via vendors.
  • Identify and evaluate opportunities for process improvement. 
  • Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures.
  • Home office support.
  • Provide and or facilitate user application and hardware training.
  • Create and maintain CDC software/hardware procedures and standards documents.
  • Identify and correct all RF hardware and software issues.
  • Provide instructions on the proper usage of RF devices.
  • Create and deploy software packages to RF scanners via the MSP server and barcode sheets.
  • Maintain the MSP (RF monitoring/deployment platform) server.
  • Manage inventory of all 151 RF scanners.
  • Manage inventory of all software at the CDC.
  • Ensure that IDSC users are practicing proper hardware and network security procedures.
  • Coordinate and schedule preventative maintenance and hardware upgrades with vendors.



  • College diploma or Bachelor’s degree in information technology or a related field / discipline or 5 years practical (related) work experience
  • Minimum 3-5 years working in either a development or Operations role
  • Strong knowledge of warehouse systems – SAP WMS an asset
  • Strong knowledge of Microsoft Windows OS and Office applications
  • Strong knowledge of Desktop and Network (WIFI) technologies
  • Strong knowledge of RF technology
  • Ability to ‘sell’ new way of doing things and change corporate culture when looking at areas of process development and introduction
  • Prepared to work off hours as required (inclusive of weekends and all holidays)
  • Excellent planning and organizational skills

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.