Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We play by the following rules:
You support the leadership team to cultivate an environment that promotes authentic best-in-class employee
and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Team Leader is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.
Manage the daily operations of:
DC Support area and/or
Put to Light or Batch Picking areas and/or
Inbound area and/or
Outbound area and/or
Online services and/or any other functions as assigned.
Provide direction and management to all operation’s employees.
Execute the daily operating plan for the facility while insuring inventory accuracy,quality, and productivity goals are being met.
Insure adequate staffing within your area to meet the operating plan.
Report to Team Manager on your area’s performance related to quality, productivity, service and cost.
KEY PERFORMANCE MEASUREMENTS
• Engagement – Overall facility engagement scores
• Safety – accidents within your area of responsibility
• Quality – quality rate within your area determined through QA processes
• Service – performance of your area against daily production plans
• Cost – overall productivity rates within your area as compared to goals
Role models Indigo’s High Performance Characteristics
Participate in the recruiting and developing a high-performing team that is accountable for creating a best in-class employee experience
Works with the Team manager to develop internal talent; building a bench for future business needs
Provide consistent, and on-going feedback to your team
Look for opportunities for self-development and provide continuous feedback to Team Manager
Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality
Participate in annual performance appraisal with Team Manager
Effectively conduct and deliver disciplinary actions, as needed to your team
Ensure that facility cleanliness is maintained daily
Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
Conduct a daily start up meeting with your team. These meetings should be used to update your group on:
Standings on measured goals
Information regarding the business
Regularly recognize employees for contributions or achievements.
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledge
Fosters an environment where everyone knows their health and safety is a top priority and where
everyone actively participates in ensuring the health and safety of each other
Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
Establishes high-performance peer relationships
Maintains and nourishes relationships with all Indigo employees and business partners
Remains current and communicates all changes, events and programs
Ensures team compliance to all corporate and departmental work policies and procedures
Ensures teams drive best-in-class employee engagement
Records and investigates all incidents/accidents and promotes a safe work environment
Act as a decision maker for all areas of the operation. Escalate all critical failures and/or potential
customer issues to the Team Manager as they arise.
Work with Team Manager to meet staffing requirements and operating plan.
Participate and sometimes lead projects pertaining to cost control or operations improvement.
Leads Operational excellence by ensuring 5S standards and ensuring execution of Indigo’s inbound
and outbound processes
Maintains inventory management processes and inventory accountability throughout all processes
Set and maintain goals for your areas of responsibility. Gains alignment with Team Manager on goals and objectives each day
Responsibility for the financial,service, and quality results of your areas.
Monitor and maintain floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of
Drive productivity and staffing within your areas to meet that budget or improve upon it.
Consistently meets and exceeds KPIs
Work cross functionally and cross shifts between all areas of the Distribution Centre to support the
needs of the business
Work Experience / Education / Certifications
Experience working in a fast paced team based environment
Minimum of 1 year experience working in a warehouse environment
Minimum of 1 year experience working in a supervisory role
Post-secondary education or equivalent work experience
Experience or knowledge of RF technology
Warehouse management systems experience, SAP/EWM preferred
Experience or knowledge of material handling equipment theory
Ability to conduct team meetings and group trainings
Experience in or knowledge of Lean and Six Sigma
Knowledge of general Health & Safety requirements
Ability to identify best practices and process improvements
Competencies / Skills / Attributes
Intermediate computer skills in MS Office Suite
Demonstrated leadership, organizational, and time management skills
Ability to meet deadlines and work under pressure
Ability to work independently and in a team environment
Ability to multitask and prioritize work in a dynamic work environment
Excellent written and oral communication skills
High-energy and willingness to learn
Ability to train, coach and motivate direct reports
The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built.
Ability to deal with situations and issues proactively and persistently, seizing
opportunities that arise.
Focusing efforts on achieving high-quality results consistent with the organization’s
Ability to manage time and competing priorities effectively in a fast-paced work
Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.